Josif Goga
Revere,MA
Summary
Dynamic SVP in Air Contracting and Operations with expertise in strategic planning, budget management, and operational efficiency. Proven track record in driving growth and enhancing organizational effectiveness through policy implementation and market analysis.
Overview
21
21
years of professional experience
Work History
SVP Air Contracting and Operations
Grand Circle Corporation
Boston, MA
09.2007 - 01.2026
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Negotiated contracts with suppliers, achieving competitive pricing structures that enhanced overall budget management.
- Directed strategic initiatives to enhance organizational efficiency and drive growth.
- Evaluated current systems and processes to identify opportunities for streamlining operations.
- Developed and implemented policies to improve operational effectiveness.
- Developed new policies and procedures to increase efficiency in all departments.
- Oversaw budget planning and resource allocation for multiple projects.
- Transformed low-performing department into a high-performing team through strategic restructuring and targeted initiatives.
- Analyzed market trends to identify new opportunities for expansion.
- Maintained a comprehensive understanding of trends within the industry landscape.
- Monitored competitors' activities to stay ahead of changes in the marketplace.
- Developed plans to elevate customer service standards across the organization, fostering a customer-centric culture.
Customer Service Representative
Swissport USA
Boston, MA
06.2005 - 09.2007
- Worked in different areas of the airport operations in order to ensure a smooth flight turnaround.
- Assisting passengers on arrival to be re-protected on the next available flight to the final destination, provide hotel accommodations if necessary, track the delayed luggage and effectively deliver them to the passenger's address, etc.
- Working on checking in passengers ensuring the maximum excellent experience, re-protect passengers whenever flights were being overbooked, etc.
Education
Associate of Arts - Foreign Languages and Literatures
University of Tirana
Tirana, AlbaniaSkills
- Strategic planning in the air operations department
- Contract negotiation and execution with several airline partners focused on rates and fare structures, ensuring the product fits the company needs
- Excellent GDS skills (Amadeus and SABRE) across all areas
- Market analysis and opportunities
- Policy implementation and process updates when necessary
- Customer service procedures improvement to create more streamlined processes for an excellent customer experience
- Analyzing the Air Cost of Goods reports via TABLEAU, to ensure accuracy and minimize agent errors
- Worked closely with IT to create new report templates in TABLEAU that will more accurately reflect the company's savings status, by customizing the existing reports according to specific values
Timeline
SVP Air Contracting and Operations
Grand Circle Corporation
09.2007 - 01.2026
Customer Service Representative
Swissport USA
06.2005 - 09.2007
Associate of Arts - Foreign Languages and Literatures
University of Tirana