Summary
Overview
Work History
Education
Skills
References
Leadership And Involvement
Affiliations
Timeline
Barista

Josilyn Zahnd

Toledo

Summary

Detail-oriented professional with a communication degree and extensive customer service experience. Skilled in developing engaging social media content that enhances brand visibility. Proven ability to connect with diverse audiences and drive customer satisfaction. Strong organizational skills and a commitment to delivering high-quality results.

Overview

4
4
years of professional experience

Work History

Barista

Most Wanted Coffee
Marshalltown
03.2025 - 07.2025

Managed and operated a coffee trailer, ensuring compliance with city permits and scheduled bookings.

  • Prepared and served diverse coffee beverages to customers.
  • Maintained workspace and equipment cleanliness and organization.
  • Assisted customers with menu selections while addressing inquiries.
  • Monitored inventory levels and restocked supplies as necessary.
  • Trained new staff on coffee preparation techniques and customer service standards.

Barista

Burgies Coffee
Nevada
05.2024 - 03.2025
  • Prepared and served a variety of coffee beverages, including espresso drinks and teas.
  • Maintained cleanliness and organization of café workspace throughout shifts.
  • Operated cash register, processed transactions, and handled payments accurately.
  • Monitored inventory levels and restocked supplies as needed during shifts.
  • Collaborated with team members to ensure efficient operations during peak hours.
  • Greeted customers, took orders for drinks and food items, and addressed concerns.
  • Followed health, safety, and sanitation guidelines to ensure compliance with state inspections.
  • Memorized recipes for specialty beverages and made informed recommendations to customers.

Barista

Rose Creamery
State Center
01.2022 - 06.2023
  • Ensured accurate fulfillment and timely delivery of customer orders through efficient processing.
  • Operated espresso machines and grinders effectively during peak hours to meet demand.
  • Assisted customers with menu selections and addressed inquiries promptly.
  • Prepared and served a variety of coffee beverages, maintaining high-quality standards.
  • Maintained cleanliness and organization of workspace and equipment for optimal operations.
  • Managed in-person and phone-based online orders to enhance overall customer experience.
  • Collaborated with the owner to optimize workflows and improve operational efficiency.

Education

Bachelor of Science - Communication

Upper Iowa University
Fayette, IA
12-2025

Communications - Cedar Falls, Iowa

University of Northern Iowa
Cedar Falls, Iowa
12.2025

AA - Marshalltown, Iowa

Marshalltown Community College
Marshalltown, Iowa
12.2023

Skills

  • Effective communication
  • Customer service and support
  • Team collaboration
  • Critical thinking
  • Time management
  • Conflict resolution
  • Social media marketing
  • Menu design
  • Attention to detail
  • Proficient in word processing and Photoshop

References

  • Emma Kielman, 641-691-4514
  • Patti Edler, 641-751-4739
  • Megan Toyne, 641-485-2074

Leadership And Involvement

  • UNI Entrepreneurs Club, Active Member, 12/23, Present
  • FFA, Active Member, 08/18, 05/21
  • Prom Committee, Planner, 11/20, 03/21

Affiliations

  • Deans List

Timeline

Barista

Most Wanted Coffee
03.2025 - 07.2025

Barista

Burgies Coffee
05.2024 - 03.2025

Barista

Rose Creamery
01.2022 - 06.2023

Bachelor of Science - Communication

Upper Iowa University

Communications - Cedar Falls, Iowa

University of Northern Iowa

AA - Marshalltown, Iowa

Marshalltown Community College