Josilynn Gilbert
Miamisburg,OH
Summary
Passionate Customer Service Professional with diverse experience leading front desk operations, guest relations, and office administration in fast-paced environments. Skilled at scheduling, supervising, and training staff while keeping operations organized and running smoothly. Known for creating a welcoming and professional experience for visitors, handling sensitive information responsibly, and resolving issues efficiently.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Staffing Coordinator
KTBlack
Springboro, Ohio
02.2026 - Current
- Manage high-volume scheduling to ensure proper coverage and operational efficiency
- Coordinate communication between staff, management, and clients in a fast-paced environment
- Maintain accurate records, reports, and timekeeping data using internal systems
- Resolve scheduling conflicts and last-minute staffing needs with professionalism
- Ensure compliance with company policies and confidentiality standards
- Efficiently manage candidate applications through applicant tracking systems such as Indeed, LinkedIn and Skilled Trades.
Office Administrator and Instructor
Bellbrook Dance Academy
Bellbrook, Ohio
06.2025 - Current
- Oversee front desk operations, including scheduling, registrations, and customer inquiries
- Provide excellent customer service to students and families in a high-traffic environment
- Manage payments, process invoices, and maintain accurate financial records for student accounts
- Assist with staff coordination and daily studio operations and communications
- Instruct classes while maintaining a structured and positive environment
Guest Relations Manager
J. Alexander's Restaurant
Dayton, Ohio
11.2022 - 12.2024
- Managed front desk/host stand operations, including coordinating guest flow, waitlists, and reservations in a high-volume environment
- Handled cash payments, daily sales reconciliation, and tip distribution for front-of-house staff.
- Led guest relations, resolving concerns across phone, in-person, and digital platforms while maintaining 95%+ satisfaction
- Supervised and supported a team of 40+ staff, ensuring efficient flow of service and a consistent, high-quality experience
- Maintained daily reports, scheduling records, and shift documentation to support operational tracking and communication
- Oversaw scheduling, payroll verification, and administrative tasks using systems such as UKGPro and Microsoft Office
- Trained and mentored staff in customer service and operational procedures to improve overall service delivery
- Handled escalated concerns, processing adjustments and maintaining retention through effective problem resolution
- Collaborated with leadership on hiring, onboarding, and staffing needs to support daily operations
Lead Hostess
J. Alexander's Restaurant
Dayton, Ohio
08.2021 - 11.2022
- Supervised a team of 15 hosts, ensuring a welcoming, organized front desk environment and positive guest experience
- Delivered high-level customer service by addressing inquiries, managing concerns, and creating personalized interactions
- Trained staff on customer service standards, communication, and reservation systems to ensure consistency and professionalism
- Managed reservations and guest check-in processes using Resy, maintaining efficient flow and minimal wait times
- Served as primary point of contact via phone, handling high-volume calls with professionalism and strong conflict-resolution skills
Summer Camp Coordinator
Miamisburg Parks and Recreation
Miamisburg, Ohio
06.2021 - 08.2021
- Coordinated daily schedules and activities, tailoring programs to meet the needs of a diverse group of children while ensuring smooth, safe operations and transportation logistics for field trips and off-site events.
- Supervised staff and provided guidance to maintain consistent program quality and positive camper experiences
- Communicated with parents regarding schedules, policies, and updates, delivering clear and professional customer service
Education
Associate of Science - Business Management
Sinclair Community College
Dayton, OH12-2026
High School Diploma -
Miamisburg High School
Miamisburg, OH06-2021
Skills
- Reservation & Scheduling Systems (Resy)
- Scheduling & Calendar Management
- Workforce & Payroll Management Systems (UKGPro)
- Front Desk / Office Administration
- Customer Service & Guest Relations
- Staff Supervision & Team Leadership
- Data analysis
- Reporting & Record-Keeping
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Confidentiality & Data Privacy
Certification
CPR/First Aid - American Red Cross 2021
Accomplishments
National Honor Society - 2020
Timeline
Staffing Coordinator
KTBlack
02.2026 - Current
Office Administrator and Instructor
Bellbrook Dance Academy
06.2025 - Current
Guest Relations Manager
J. Alexander's Restaurant
11.2022 - 12.2024
Lead Hostess
J. Alexander's Restaurant
08.2021 - 11.2022
Summer Camp Coordinator
Miamisburg Parks and Recreation
06.2021 - 08.2021
Associate of Science - Business Management
Sinclair Community College
High School Diploma -
Miamisburg High School