Luerda Sneed
Burleson,TX
Summary
Detail-oriented payroll and financial operations specialist with experience in payroll support, timekeeping verification, payment processing, and daily reconciliation. Handles high-volume transactions, ACH activity, reporting, and confidential records with accuracy and compliance. Brings a steady background in banking, mortgage servicing, and staffing coordination that supports efficient operations.
Overview
23
23
years of professional experience
Work History
Staffing Coordinator
The Vantage at Cityview
11.2023 - Current
- Coordinate daily staffing schedules for Assisted Living and Memory Care departments to ensure proper staffing coverage and operational efficiency.
- Coordinated schedule changes to accommodate employee availability and operational needs., employee call-offs, and staffing coverage needs.
- Verify employee attendance, time records, and schedule adjustments to support accurate payroll processing.
- Maintained staffing records and prepared operational reports for management to support informed decision-making.
- Monitored overtime utilization and staffing trends to ensure compliance with company policies and labor regulations.
- Facilitated orientation and training sessions for new employees to streamline onboarding process. coordination and employee scheduling processes.
- Maintain confidential employee and workforce records.
Cash Control Specialist I
Shellpoint Mortgage
07.2020 - 07.2023
- Processed high-volume payment transactions with accuracy and efficiency.
- Reconciled daily payment activity and resolved discrepancies according to company procedures.
- Managed ACH payment setups, modifications, cancellations, and processing activities.
- Processed payment reversals, reapplications, return checks, bank adjustments, and encoding corrections.
- Prepared Cash Operations correspondence and reports.
- Supported loan-level disbursement transactions.
- Maintained compliance with company policies and internal controls.
Loan Processing Assistant
Brilliant Government Services (SBA)
01.2016 - 05.2020
- Managed portfolios of government-backed loans and maintained detailed account records.
- Reviewed financial documentation and analyzed borrower information for loan servicing decisions.
- Processed loan modifications, deferments, payment arrangements, and account maintenance requests.
- Communicated with borrowers regarding account status and available options.
- Maintained accurate documentation and compliance with SBA regulations.
Loan Processor / Underwriting Assistant II
Simon Agency
09.2014 - 08.2016
- Reviewed and verified financial documents, income records, credit reports, and supporting documentation.
- Processed applications and maintained accurate electronic records throughout the loan lifecycle.
- Coordinated with underwriters, borrowers, and third parties to ensure timely processing.
- Maintained compliance with investor and regulatory requirements.
- Delivered exceptional customer service while managing multiple priorities and deadlines.
Collection Quality Assurance / Loan Work-Out Specialist
Countrywide Home Loans (Bank of America)
04.2004 - 09.2014
- Managed delinquent mortgage accounts and negotiated repayment arrangements with customers.
- Reviewed financial information and prepared recommendations for account resolution.
- Researched account discrepancies and coordinated corrective actions.
- Maintained detailed account records while meeting productivity and compliance standards.
- Consistently exceeded performance goals and customer service expectations.
Education
Completed Coursework -
Tarleton State University
Completed Coursework -
Tarrant County College
High School Diploma -
Everman High School
Skills
- Payroll Support & Timekeeping Verification
- Payment Processing & Reconciliation
- ACH & Electronic Funds Transfers
- Cash Management Operations
- Banking & Mortgage Servicing Operations
- Employee Scheduling & Workforce Coordination
- Financial Record Maintenance
- Data Entry & Quality Assurance
- Regulatory Compliance & Documentation
- Reporting & Analytics
- Customer Service & Relationship Management
- Microsoft Excel & Financial Systems
- Payroll & Business Systems: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams Financial & Banking Systems: AS400, Encompass, Calyx, LSAMS, Quick 105 CRM & Office Systems: Salesforce, Lotus Notes, Web-Based Financial Systems Additional Technology: Visual Basic 60, MS-DOS, MEI VCR
- Staff scheduling
- Timekeeping systems
- Payroll verification
- Overtime tracking
- Labor compliance
- Record management
- Problem solving
- Conflict resolution
- Strong organization
- Schedule management
- Attention to detail
- Effective communication
Accomplishments
- Top Staffing Coordinator Performer Q3,Q4, and Q5- 2026
Timeline
Staffing Coordinator
The Vantage at Cityview
11.2023 - Current
Cash Control Specialist I
Shellpoint Mortgage
07.2020 - 07.2023
Loan Processing Assistant
Brilliant Government Services (SBA)
01.2016 - 05.2020
Loan Processor / Underwriting Assistant II
Simon Agency
09.2014 - 08.2016
Collection Quality Assurance / Loan Work-Out Specialist
Countrywide Home Loans (Bank of America)
04.2004 - 09.2014
Completed Coursework -
Tarleton State University
Completed Coursework -
Tarrant County College
High School Diploma -
Everman High School