Joslin Henkel
Mitchell,NE
Summary
Seeking a Client Success Partner II position by utilizing my experience in organization, medical background, professional development, account management, and customer service abilities to provide accurate and efficient services for the company. Self-motivated Account Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Affiliate Success Coordinator (Account Manager)
Focusone Solutions
01.2023 - Current
- Company Overview: Medsol
- Day to day oversight of MSP Affiliates, working closely with Client Managers
- Maintaining and increasing Client accounts
- Assist with filling open positions
- Approve and assist help with traveler time cards
- Medsol
Onboarding Specialist
Aureus Medical Group
08.2021 - 01.2023
- Company Overview: Medsol
- Process re-assignments/new placements
- Pre-call/follow up calls with travelers
- Upload traveler documents to specific VMS, while ensure accuracy
- Set up drug/health screens
- Set up internal and any additional paperwork/testing required
- Obtain resumes/references and process employment/education verifications and extensions, as appropriate
- Medsol
Chiropractic Assistant
Mark Chiropractic & Acupuncture
01.2021 - 08.2021
- Assisted patients with Intersegmental Traction Therapy
- Assisted with monthly billing statements/processing
- Accept patient phone calls and assist with billing questions
- Compile daily deposits
- Post insurance to patient accounts
Assistant Manager
Redz Bar & Grill
09.2015 - 01.2019
- Assisted with staff recruitment and training
- Working closely with the billing team for any time card issues
- Creating an efficient flow of information to internal and external clients
- Communicate with agencies via phone and email
- Balance between customer service and production
- High level customer service and collaboration for problem solving
- Posting jobs via email
- Accepting and reviewing initial submittal packets in a timely manner
- Managing a high desk level at a very fast pace
Customer Service Representative/Document Specialist
SWBC
02.2013 - 08.2015
- Categorized, filed, and retrieved documents using specific classification systems
- Recorded and maintained electronic documents
- Assisted customers with their home and auto loans
- Answered phone calls in a timely manner
- Met expected call times
- Processed payments and documented
- Promoted to Document Specialist team after 6 months
Education
Associate Degree - Nursing Program
Western Nebraska Community College
12.2020
High School Graduate -
Mitchell Jr./Sr. High School
01.2008
Skills
- 3 years Onboarding Specialist and Affiliate Success Coordinator experience
- Excellent customer service and communication skills
- Detail-oriented, organized, and dependable worker
- Proven ability to always be punctual and work with no supervision
- Excellent time management skills
- Demonstrated ability to complete multiple projects to a deadline
- Strong computer skills including data entry, electronic filing, navigating multiple VMS's, Microsoft Outlook, Microsoft Excel, and Microsoft Office
- Account Management
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Customer Satisfaction
- Client Relationship Management
Certification
- Completed 2 years of Professional Development Classes
- Completed BNA license for the State of Nebraska
Languages
English
Full Professional
Timeline
Affiliate Success Coordinator (Account Manager)
Focusone Solutions
01.2023 - Current
Onboarding Specialist
Aureus Medical Group
08.2021 - 01.2023
Chiropractic Assistant
Mark Chiropractic & Acupuncture
01.2021 - 08.2021
Assistant Manager
Redz Bar & Grill
09.2015 - 01.2019
Customer Service Representative/Document Specialist
SWBC
02.2013 - 08.2015
High School Graduate -
Mitchell Jr./Sr. High School
Associate Degree - Nursing Program
Western Nebraska Community College