Experienced in customer engagement and resolution, my tenure at Inn at Death Valley honed my analytical thinking and conflict resolution skills. Expertly managed transactions and inquiries, improving customer satisfaction. Proficient in written communication and logistical tasks, such as truck unloading, I consistently deliver superior service and operational efficiency.
Hi, I’m
JOSLYN BIRDWELL
ocean Springs,MS
Summary
Overview
9
years of professional experience
Work History
Yappi
Front Desk Agent
01.2025 - 10.2025
Job overview
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Inn at Death Valley
Front Desk Agent
03.2022 - 12.2023
Job overview
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
Gunflint Lodge
Front Desk Agent
03.2020 - 07.2023
Job overview
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
America's Thrift
Retail Sales Associate
07.2022 - 03.2023
Job overview
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
Norweign Cruise Line
Front Desk Agent
09.2016 - 02.2020
Job overview
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
Education
LSUBaton Rouge, LA
Business
06.1986
University Overview
Belaire HighBaton Rouge, LA
college Prep
05.1981
University Overview
Skills
- Analytical Thinking
- Conflict Resolution
- Written Communication
- Truck unloading
Timeline
Front Desk Agent
Yappi
01.2025 - 10.2025
Retail Sales Associate
America's Thrift
07.2022 - 03.2023
Front Desk Agent
Inn at Death Valley
03.2022 - 12.2023
Front Desk Agent
Gunflint Lodge
03.2020 - 07.2023
Front Desk Agent
Norweign Cruise Line
09.2016 - 02.2020
LSU
Business
Belaire High
college Prep