Meredith Dwyer
Mandeville,LA
Summary
Tenacious, team-oriented professional. Versed in quickly and accurately answering questions and offering information. Delivers dynamic service and fosters positive relationships with guests and coworkers. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Omni Hotels & Resorts
Richmond, VA
03.2024 - 06.2024
- Assisted guests with check-in and check-out procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Accurately entered and safely stored guest data into computer system.
- Ensured that all safety regulations were followed according to company standards.
- Consistently provided detailed reports that highlighted occupancy rates and revenue metrics.
- Collaborated with immediate colleagues for seamless front desk area operations.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Provided information about hotel amenities, services, and local attractions.
- Maintained responsible handling of cash drawer throughout entire shift.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Arranged tours, taxis or restaurant reservations for customers.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
Sales Associate
Alternative Medicine on Capitol Hill
Denver, CO
07.2021 - 08.2023
- Tracked sales performance metrics to identify trends in market place.
- Created new sales strategies, resulting in increased sales.
- Provided training sessions to equip staff with expertise in product knowledge, selling strategies, and store operations.
- Delivered outstanding sales performance, boosting revenue by 40% relative to the previous year.
- Ensured store's cleanliness and maintained product presentation.
- Educated customers effectively leading to higher levels of satisfaction, improved retention rates & increased sales revenues.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed promotional strategies to increase sales volume.
- Maintained a high level of accuracy and compliance when handling incoming deliveries.
- Contributed to the promotion of products through online platforms.
- Participated in inventory analysis and product ordering.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Fashion Stylist
False Perception
Denver, CO
09.2020 - 06.2021
- Collaborated with the VP to create innovative clothing and accessory designs.
- Participated in repurposing and restoring vintage garments.
- Provided design advice and critique to the Vice President.
- Compiled trend reports highlighting key looks from different seasons' collections.
- Ensured all garments were steamed and pressed before being presented at events or photoshoots.
- Attended trade shows to source new products from vendors across the globe.
Post Closer
Pulte Mortgage
Centennial, CO
11.2014 - 12.2017
- Started at Pulte by handling a three-month backlog of unprocessed mail.
- Developed an efficient mail handling procedure, leading to rapid promotion as Escrow Account Specialist.
- Responsible for the completion escrow accounts by ensured completion of the incomplete work included in Pulte Homes building contracts after buyer(s) closed on their Pulte home.
- Conducted daily internal audits of Conventional, FHA, and VA loan files.
- Partnered with the Correction Specialist to assist with re-recording corrected documents at the applicable County Clerk's Office.
- Trained new employees in job responsibilities and procedures.
- Promoted to audit Jumbo loans.
- Developed comprehensive SOPs to enhance productivity and efficiency in both the Post Closing and Customer Care Departments.
- Implemented a streamlined process for working closely with the Accounting Department, leading to improved accuracy of wire transfers to builders and incentive checks to borrowers.
- Worked closely with the sales team to ensure resolution of inconsistencies in loan files.
- Took part in community service programs away from the office.
- Successfully created an area in the office where employees could take a break from their computers to work on a puzzle.
Tour Guide
Global Wildlife Center
Folsom, LA
05.2011 - 08.2011
- Provided guided tours on wagons and Pinzgauers, allowing guests to explore 900 acres of land and observe a variety of wildlife species.
- Demonstrated strong communication skills in conveying facts about wildlife and geography to visitors.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Supported the gift shop by restocking inventory and efficiently managing cash transactions for customers purchasing Global Wildlife souvenirs
- Participated in the yearly inventory analysis of the Global Wildlife gift shop.
Education
English Literature -
University of Colorado Boulder
05.2014
Skills
- Guest Relations
- Interpersonal Communication
- Escrow management
- Internal Auditing
- Product Merchandising
- Product Development
- Customer Journey
- Payment Processing
- Creative Thinking
- Teamwork and Collaboration
- Conflict Management
- Regulatory Compliance
- Multitasking and Organization
- Analytical Thinking
- Attention to Detail
- Problem-Solving
- Adaptability
- Microsoft Suite
References
References available upon request.
Timeline
Front Desk Agent
Omni Hotels & Resorts
03.2024 - 06.2024
Sales Associate
Alternative Medicine on Capitol Hill
07.2021 - 08.2023
Fashion Stylist
False Perception
09.2020 - 06.2021
Post Closer
Pulte Mortgage
11.2014 - 12.2017
Tour Guide
Global Wildlife Center
05.2011 - 08.2011
English Literature -
University of Colorado Boulder
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