Mikeshia Hunt
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Front Desk Agent
Sheraton Arlington Hotel
Arlington, Texas
03.2024 - 02.2026
- Greeted guests warmly, facilitating smooth check-in experiences.
- Managed guest inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Coordinated room assignments and maintained accurate booking records, ensuring efficient operations.
Insurance Agent
PDQ
Arlington, TX
02.2020 - 12.2023
- Conducted thorough policy reviews to identify coverage gaps.
- Advised clients on claims processes and documentation requirements.
- Educated clients on policy benefits and terms for informed decisions.
- Provided exceptional customer service to enhance client relationships.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
Customer Service Representative
United States Mint
Dallas, TX
03.2017 - 08.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries about coin products and services.
- Provided accurate information on product features and availability.
- Processed orders and managed inventory for customer requests.
- Educated customers on the history of coins and minting processes.
Customer Service Representative
Iquor medical
Dallas, Texas
02.2013 - 06.2016
- Processed customer orders and managed inventory to fulfill requests efficiently.
- Maintained detailed records of customer interactions and transactions to enhance service quality.
- Resolved customer complaints efficiently and professionally.
- Managed high-volume inbound calls to resolve customer inquiries and ensure satisfaction.
- Provided accurate product information and troubleshooting support to customers.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Performed call backs to customers for further assistance or clarification on inquiry topics.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Processed claims and resolved billing issues for members.
- Educated clients on plan options and enrollment procedures.
- Updated customer records in the database accurately and promptly.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Followed up with customers via telephone or email to ensure that their needs were met.
- Responded to member questions regarding plan benefits and provisions.
- Handled new enrollments by entering customers' data and reviewing information.
Customer Service Representative
TransTech Merchant Group
Dallas, TX
07.2010 - 10.2012
- Resolved customer complaints efficiently and professionally.
- Provided customer service support for clients seeking assistance with their credit card statements or payment processing.
- Processed credit card transactions accurately and efficiently throughout operational shifts.
- Maintained up-to-date knowledge of payment processing systems and industry standards.
- Resolved discrepancies in transaction data through careful investigation and communication.
- Investigated chargebacks and disputed transactions thoroughly.
- Processed orders and managed inventory for customer requests.
Education
Associate of Arts - Psychology
Northeastern Oklahoma
Miami, OK 03.2024 - 02.2026
Justin F Kimball
Dallas, TXSkills
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Data entry
- Technical support
- Word processing
- POS systems
- Guest relations
- Reservations
- Hospitality services
- Automated telephone systems
- Guest services
- Credit and cash payments
- Conflict management
- Guest accommodations
- Transaction processing
- Marketing
- Oral and written communications
- Guest check-in and check-out
- Data collection
- Appointment scheduling
- Microsoft Excel
- Delivery scheduling
- CRM software proficiency
- Documentation
- Call center operations
- Credit card payment processing
- Quality assurance controls
- Call management
- Customer relations
- Typing proficiency
- Paperwork processing
Timeline
Front Desk Agent
Sheraton Arlington Hotel
03.2024 - 02.2026
Associate of Arts - Psychology
Northeastern Oklahoma
03.2024 - 02.2026
Insurance Agent
PDQ
02.2020 - 12.2023
Customer Service Representative
United States Mint
03.2017 - 08.2019
Customer Service Representative
Iquor medical
02.2013 - 06.2016
Customer Service Representative
TransTech Merchant Group
07.2010 - 10.2012
Justin F Kimball