KEVON MUIRHEAD
The Baywatch Resort
Traverse City
11
years of professional experience
Hospitality professional with hands-on experience in front desk operations, housekeeping, laundry services, and food preparation. Known for strong work ethic, excellent customer service skills, and ability to adapt to fast-paced environments. Seeking to contribute to a dynamic organization by providing top-quality service, efficiency, and reliability.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Work History
Front Desk Agent
1 Year 5 Months- Greeted and welcomed guests to create positive first impressions and enhance customer experience.
- Managed check-ins, check-outs, and reservations to streamline front desk operations and improve guest satisfaction.
- Answered inquiries, resolved complaints, and maintained front desk operations.
- Performed clerical and administrative tasks while maintaining an organized workspace to support efficient front desk operations.
House/Airbnb Cleaner
4 Months- Cleaned Airbnbs and private residences, meeting client expectations for cleanliness and organization.
- Ensured thorough sanitation and optimal presentation of guest spaces for positive guest experiences.
- Performed thorough turnover cleaning for Airbnb properties, ensuring guest-ready spaces and consistent presentation.
- Changed linens, made beds, and refreshed bathrooms to maintain high cleanliness standards.
- Restocked toiletries, paper goods, and cleaning supplies to support seamless guest arrivals.
Housekeeper/Laundry Attendant
7 Months- Reported maintenance needs and ensured cleanliness across multiple areas.
- Operated washers and dryers, folded linens, and organized distribution to housekeeping closets.
- Trained housekeeping staff on room-cleaning standards, safety procedures, and guest-service expectations.
- Inspected guest rooms and public areas for cleanliness, presentation, and resort quality compliance.
- Coordinated linen, towel, and supply restocking to support uninterrupted room turnaround.
Houseman
6 Months- Stocked housekeeping closets to ensure availability of supplies for efficient room turnover.
- Cleaned assigned areas and promptly addressed guest requests to enhance overall guest satisfaction.
- Transported linens, amenities, and housekeeping supplies to guest floors using carts safely and efficiently.
- Maintained cleanliness in lobbies, hallways, elevators, and back-of-house areas throughout daily operations.
- Delivered prompt support for guest requests, extra supplies, and room turnover needs.
Housekeeper/Houseman
- Ensured guest satisfaction by cleaning rooms meticulously and adhering to hotel cleanliness standards. and bathrooms to standard.
- Reported maintenance issues and stripped rooms while collaborating with team to ensure efficient cleaning operations.
Housekeeper/Laundry Attendant
4 Months- Managed laundry operations and ensured availability of clean linens for guest use.
- Identified and reported maintenance needs to ensure operational efficiency and supported team cleaning.
- Cleaned guest rooms, bathrooms, and common areas to maintain consistent resort presentation.
- Restocked linens, toiletries, and amenities according to housekeeping standards.
- Inspected rooms for cleanliness, maintenance issues, and missing supplies before guest arrivals.
Grill Cook
5 Years 7 Months- Prepared grilled and deli sandwiches, salads, and sides.
- Managed phone orders, prioritizing customer satisfaction through timely and accurate service.
- Upheld food safety standards in fast-paced environment, ensuring compliance and quality.
Education
High School Graduate
Skills
Front Desk Operations & Guest Services
Housekeeping & Laundry Management
Customer Service & Complaint Resolution
Team Collaboration & Flexibility
Clerical & Administrative Support
Food Preparation & Safety Knowledge
Customer relations
Guest services
Problem-solving skills
Cash handling
Hospitality management
Guest relations
Oral and written communications
Housekeeping
Timeline
Front Desk Agent
The Baywatch Resort
05.2025 - CurrentRead More
House/Airbnb Cleaner
Kingston Kleaners
12.2024 - 04.2025Read More
Housekeeper/Laundry Attendant
The Baywatch Resort
05.2024 - 12.2024Read More
Houseman
Naples Grande Beach Resort
11.2023 - 05.2024Read More
Housekeeper/Houseman
Grand Beach Resorts
04.2023 - 11.2022Read More
Housekeeper/Laundry Attendant
The Baywatch Resort
07.2022 - 11.2022Read More
Grill Cook
Dangelo's Grilled Sandwiches
06.2015 - 01.2021Read More
Happy Grove High School
High School Graduate
Read More