Joslyn Ingram
Sandy
Summary
Dynamic professional with extensive experience in technical support and claims analysis. Proven expertise in EMR systems and exceptional customer service skills. Adept at resolving complex issues and enhancing operational efficiency, consistently delivering high-quality results while maintaining compliance with HIPAA regulations. Strong organizational abilities drive success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Arby's
Draper
07.2024 - Current
- Accurately and efficiently processed customer orders during shifts.
- Greeted customers to create welcoming atmosphere.
- Maintained cleanliness and organization of workspace, ensuring readiness for service.
- Managed cash transactions with precision and accountability.
- Prepared food orders promptly to meet customer demands.
- Operated various kitchen equipment following safety protocols.
- Performed daily maintenance tasks to uphold operational standards.
- Utilized Alta metrics, Excel, and eRestaurant applications for paperwork and tracking labor and sales.
Technical Support, Claim Support
Vyne Dental
Sandy
11.2021 - 01.2024
- Resolved customer inquiries and technical issues related to dental claims efficiently.
- Provided exceptional customer service via phone and email communications.
- Installed and modified Vyne and Remote Lite software, performing minor repairs as needed.
- Trained customers on effective utilization of software products.
- Assisted customers with dental claim rejections and billing complications.
- Facilitated interdepartmental training for new hires to enhance team integration.
- Supported various team projects across departments to improve collaboration.
- Reviewed new documents at Supervisor's request to ensure completeness before departmental release.
CLAIM BENEFIT SPECIALIST
AETNA RESOURCES LLC
Sandy
11.2019 - 02.2021
- Approved routine claims not eligible for auto adjudication through thorough analysis.
- Applied medical necessity guidelines to assess coverage and validate eligibility.
- Identified discrepancies and enforced cost containment measures during claim adjudication.
- Cross-trained on multiple claim types, including medical, dental, high dollar, ambulance, and vision.
MEDICAL RECORDS RETRIEVAL AGENT
COTIVITI
Sandy
11.2018 - 11.2019
- Coordinated with provider offices to request medical records for clients.
- Maintained professional communication with providers to facilitate record retrieval.
- Provided regular updates on medical record requests to ensure client awareness.
Education
HIGH SCHOOL DIPLOMA -
Baldwin High School
Baldwin City, KSSkills
- EMR systems expertise
- Computer proficiency
- Medical benefit analysis
- Written communication
- Data analysis
- EDI knowledge
- Microsoft Outlook usage
- Medical records management
- Medical terminology understanding
- HIPAA compliance
- Restaurant management skills
- Phone etiquette
- Insurance verification skills
- Windows operating system knowledge
- Customer service excellence
- Typing proficiency
- Technical support skills
- Document review expertise
- Benefit claims pricing
- Time management skills
- Help desk support
- Effective communication skills
- Driving capabilities
- Microsoft Word and OneNote proficiency
- Negotiation skills
- Organizational abilities
- Microsoft Excel proficiency
- Supervisory experience
Certification
- Driver's License
- Certified Phlebotomy Technician
- Food Handler Certification, 04/01/25 to 04/30/30
- ServSafe Food Protection Manager Certification
Additional Information - Soft Skills
- Team Work
- Positive attitude
- Willingness to learn and cross train
- Empathetic
- Excellent communication skills
- Active listening
- Problem Solving
- Negotiation and Conflict Resolution
Timeline
Shift Manager
Arby's
07.2024 - Current
Technical Support, Claim Support
Vyne Dental
11.2021 - 01.2024
CLAIM BENEFIT SPECIALIST
AETNA RESOURCES LLC
11.2019 - 02.2021
MEDICAL RECORDS RETRIEVAL AGENT
COTIVITI
11.2018 - 11.2019
HIGH SCHOOL DIPLOMA -
Baldwin High School