Joslyn Neill
Makawao,HI
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Clean It Cleaning Services
Kihei , HI
2023.11 - 2024.11
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- By 70% in the first year I got out there and started pounding pavement and realing in customers.
Reservations Representative Sales Rep
Maui Condo and Home
Kihei , HI
2018.10 - 2023.08
- Managed rooms effectively based on complete and current knowledge of availability and rates.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Monitored changes in occupancy levels, room availability, rate changes, cancellations or no-shows.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- I would up sale insisting reservations to make there stays more comfortable and it helped me meet my sales goal for the month
P[atient Access Representative
Maui Health System
Wailuku , HI
2015.05 - 2019.07
- Registered Customers by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling Customers information.
- Communicated financial obligations to customers and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from customers.
- Empathize with the customers and build a relationship.
Customer Service Sales Representative
Island Air
Kahului , HI
2015.01 - 2018.06
- Answered customer questions about products and services and recommended appropriate solutions.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Sales Associate
Ross Dress for Less
Kahului , HI
2013.08 - 2015.05
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Maui High School
Kahului, HI2005-06
Skills
- Merchandise placement and displays
- Awesome Team player OR Independently work Alone
- work efficiently what is at task
- Inventory Oversight
- Customer Satisfaction
- Sales Reporting
- Delegation skills
- Building a long lasting Relation With clientele
Certification
- American Academy of CPR and First Aid
- Cerrtified Nurse Assistance
- International Air Acadamy
Timeline
Manager
Clean It Cleaning Services
2023.11 - 2024.11
Reservations Representative Sales Rep
Maui Condo and Home
2018.10 - 2023.08
P[atient Access Representative
Maui Health System
2015.05 - 2019.07
Customer Service Sales Representative
Island Air
2015.01 - 2018.06
Sales Associate
Ross Dress for Less
2013.08 - 2015.05
High School Diploma -
Maui High School
- American Academy of CPR and First Aid
- Cerrtified Nurse Assistance
- International Air Acadamy
Similar Profiles
Darrell LockettDarrell Lockett
Business Owner at Clean Creations Cleaning Services LLC.Business Owner at Clean Creations Cleaning Services LLC.
RONALD WILLIAMSRONALD WILLIAMS
Driver at Clean Water Cleaning ServicesDriver at Clean Water Cleaning Services
Sal BrettellSal Brettell
Residential Services Support Officer at Carinbundi Respite ServicesResidential Services Support Officer at Carinbundi Respite Services