Hi, I’m
JOSELYN SANTOS
CPPA
BALTIMORE,MD
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
years of professional experience
Work History
JAQUELINE MELTON
CPPA
09.2016 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Chamal Express
Secretary
01.2015 - Current
Job overview
- Schedule clients pick up date/time
- Follow up with client satisfaction and to schedule next pick up
- Log company invoices
- Update client’s information on our system
- Log customer complaints & discuss them with the owner
Community Clinic
Patient Representative
08.2014 - 12.2014
Job overview
- Schedule patients appointments
- Gather & update the patients information the database
- Log patient calls & information to relay to the doctors the patient health status
- Follow up with patients prescribed medication
Allstate Insurance
Customer Service Representative
07.2012 - 08.2014
Job overview
- Greeted customers in person and over the telephone
- Inquired into customers’ purpose of visit or call
- Listened intently to understand query or problem
- Provided customers with information on products and services provided by the company
- Demonstrated product features and answered questions
- Took and record customers’ contact information in company database
Unit Health Care
Nutrition Technician (WIC)
11.1999 - 04.2012
Job overview
- Assisted customers with applications forms, maintained files, certification forms and turnaround documents.
- Performed clerical duties, mailing notices/letters, issue WIC vouchers and ID cards and maintained log.
- Performed anthropometric measurements and blood work tests, analyze and received ADP/Viking reports.
- Processed paperwork for Lost/Stolen vouchers and ID cards, prepare batch forms and transfers.
Education
BELL MULTICULTURAL HIGH SCHOOLWASHINGTON DC
High School Diploma
06-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
CPPA
JAQUELINE MELTON
09.2016 - Current
Secretary
Chamal Express
01.2015 - Current
Patient Representative
Community Clinic
08.2014 - 12.2014
Customer Service Representative
Allstate Insurance
07.2012 - 08.2014
Nutrition Technician (WIC)
Unit Health Care
11.1999 - 04.2012
BELL MULTICULTURAL HIGH SCHOOL
High School Diploma
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