Joslyn Warren
San Antonio
Summary
Results-driven Fraud and Risk Analyst at JPMorgan Chase with expertise in data analysis and financial investigations. Proven ability to lead teams and enhance customer service, ensuring high satisfaction levels. Adept at identifying fraud schemes and implementing effective solutions, demonstrating strong problem-solving skills and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Analyst
JPMorgan Chase
San Antonio
03.2023 - Current
- Documented investigative findings in reports.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
Office Data Entry Clerk
Watts Guerra LLP
San Antonio
05.2021 - 02.2023
- Developed spreadsheets to document activities and maintain records of business transactions for future reference purposes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Followed up on missing or incorrect information provided by customers.
- Processed confidential information in accordance with established security procedures.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service Representative- Mentor
Maximus
San Antonio
04.2019 - 05.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed training materials related to customer service best practices.
- Provided technical assistance when needed during training sessions.
Customer Service Supervisor
American Express
North Carolina
06.2016 - 02.2019
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
Education
High School -
John Paul Stevens Senior High School
San Antonio, TX01.2014
Skills
- Data analysis
- Financial investigation
- Customer service
- Team leadership
- Problem solving
- Multitasking Abilities
- Fraud Schemes Understanding
- Telephone and email etiquette
- Attention to detail
Timeline
Fraud and Risk Analyst
JPMorgan Chase
03.2023 - Current
Office Data Entry Clerk
Watts Guerra LLP
05.2021 - 02.2023
Customer Service Representative- Mentor
Maximus
04.2019 - 05.2021
Customer Service Supervisor
American Express
06.2016 - 02.2019
High School -
John Paul Stevens Senior High School