Joslynn Franco
3917 W Van Buren ,IL
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Overview
8
8
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Chicago, IL
02.2025 - Current
- Developed strong client relationships through effective communication and timely follow-ups.
- Collaborated with internal teams to ensure seamless service delivery and customer satisfaction.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
- Managed account renewals, ensuring compliance with contractual obligations and client expectations.
- Executed strategic account plans to enhance profitability and drive growth initiatives.
- Mentored junior staff on best practices for account management and customer engagement strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Assistant Director of Security
Allied Universal
222 S. Riverside Plaza
11.2022 - Current
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
Field Supervisor
Titan Security Group
08.2019 - 11.2022
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task and completing milestones on time.
- Ensured availability of vendor resources through continuous contact and coordination.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
- Evaluated team member work for quality, ethics and compliance with project specifications.
Scheduling Manager
Titan Security Group
07.2018 - 08.2019
- Implemented improvements to reduce company outsourcing costs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Improved security awareness by holding workshops for up to 240 company employees.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Recorded incident reports with detailed accounts of occurrences.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of up to 240 security officers and managed administrative duties, including scheduling and performance evaluations.
Education
Currently in School - Dental Hygiene
Malcom X
Chicago, ILHigh School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2008
Skills
- Operations Planning
- Operational Planning Expertise
- Scheduling
- Quality Management
- Project Planning and Development Skills
- Customer Service
Timeline
Account Manager
Allied Universal Security Services
02.2025 - Current
Assistant Director of Security
Allied Universal
11.2022 - Current
Field Supervisor
Titan Security Group
08.2019 - 11.2022
Scheduling Manager
Titan Security Group
07.2018 - 08.2019
Currently in School - Dental Hygiene
Malcom X
High School Diploma -
Chicago Vocational Career Academy