JOSLYNN PRETTY
Middletown,OH
Summary
Dynamic Lead Financial Counselor with a proven history of inspiring team members to surpass performance goals while upholding the highest standard of service quality and consistency. I bring exceptional leadership and motivational skills to the table. My diplomatic communication style enables me to effectively navigate and resolve conflicts, ensuring a productive team dynamic. Committed to driving financial success and client satisfaction, I excel in fast-paced, purposeful environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Financial Counselor
Premier Health, Atrium Medical Center
02.2024 - Current
- Initiated process improvements that led to increased efficiency in daily operations, minimizing errors and maximizing revenue potential.
- Managed a team of financial counselors, providing guidance and support to ensure consistent high-quality service delivery.
- Collaborated with other departments to create a seamless customer experience, addressing any issues promptly and efficiently.
- Ensured compliance with all relevant regulations by staying up-to-date on changes in laws and best practices within the financial industry.
- Reduced outstanding accounts receivable balances through diligent follow-up and expert negotiation skills.
Case Manager: Qualified Mental Health Specialist
CDC Behavioral Health
09.2019 - 02.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed resource directory for clients, simplifying their search for essential services.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Improved experiment accuracy with meticulous data collection and analysis techniques.
Certified Pharmacy Technician
Kroger Pharmacy
10.2004 - 08.2019
- Assessed patient health data and input information into an electronic record system, ensuring precise identification of vaccination requirements and medical care needs
- Conducted in-depth reviews of patient medication profiles and medical records, conducted screening for optimal drug selection, appropriate dosing, potential contraindications, and side effects, while also evaluating cost-effective generic alternatives and monitoring therapeutic outcomes
- Delivered consistent and detailed reports on key performance indicators, analyzing, and presenting insights on inventory accuracy, turnover rates, and stock levels to inform strategic decision-making and optimize operational efficiency.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Health Informatics Project Manager
Walden Univerisity
03.2017 - 05.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Enhanced investigative techniques with integration of data analytics, leading to timely identification of crime patterns.
- Enhanced team productivity by implementing project management tools and best practices.
Education
Master of Science - Health Informatics
Walden University
Minneapolis, MN05.2018
Bachelor of Science - Information Technology
Miami University
Oxford, OH05.2015
Skills
- Project Management
- Financial Management
- Business process improvement
- Quality Assurance
- Operations Management
- Data and Analytics
- Tableau
Certification
- Pharmacy Technician Certification Board, 500107010022191, 05/31/2026
- Chemical Dependency Counselor Assistant, 188501, 06/09/2025
Timeline
Lead Financial Counselor
Premier Health, Atrium Medical Center
02.2024 - Current
Case Manager: Qualified Mental Health Specialist
CDC Behavioral Health
09.2019 - 02.2024
Health Informatics Project Manager
Walden Univerisity
03.2017 - 05.2018
Certified Pharmacy Technician
Kroger Pharmacy
10.2004 - 08.2019
Master of Science - Health Informatics
Walden University
Bachelor of Science - Information Technology
Miami University
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