Josmiry Urbaez
Bronx,NY
Summary
Dynamic service professional with a friendly demeanor and strong problem-solving skills, honed at Sweet Green. Proven ability to enhance customer satisfaction through effective teamwork and collaboration. Recognized for delivering exceptional service and maintaining high standards in fast-paced environments, ensuring quality and efficiency in every interaction.
Overview
10
10
years of professional experience
Work History
Service
Sweet Green
New York, NY
01.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Chicken Cook
Picnic
Spain
08.2020 - 11.2021
- Prepared and cooked chicken dishes according to established recipes and safety standards.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient usage and reporting shortages.
- Collaborated with team members to optimize cooking processes for efficiency.
- Monitored cooking times and temperatures to guarantee quality and consistency of meals.
Pastry Line Cook
Catch NYC
New York, NY
06.2018 - 07.2019
- Prepared high-quality pastries using various techniques and recipes.
- Maintained cleanliness and organization of workstations to comply with safety standards.
- Assisted in inventory management by tracking ingredient usage and restocking supplies.
- Collaborated with team members to ensure timely completion of dessert orders during peak hours.
Room Service Server
Hyatt Hotels Corp
Boston, MA
05.2017 - 01.2018
- Delivered exceptional room service experiences to guests, ensuring timely and accurate order fulfillment.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Restocked supplies to keep team efficient and ready for guests' orders.
Service
Burger King
Boston, MA
01.2016 - 02.2017
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
Education
No Degree -
IES Europa
Ponferrada, LeonSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Service
Sweet Green
01.2023 - Current
Chicken Cook
Picnic
08.2020 - 11.2021
Pastry Line Cook
Catch NYC
06.2018 - 07.2019
Room Service Server
Hyatt Hotels Corp
05.2017 - 01.2018
Service
Burger King
01.2016 - 02.2017
No Degree -
IES Europa