Jospeh Ramon
Boston,MA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
4
4
years of professional experience
Work History
Security Officer
Northeast Security
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
IT Analyst
N/A
09.2021 - 06.2022
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
Help Desk Technician
N/A
06.2019 - 08.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA06.2024
Skills
- Metal Detector Operation
- Emergency Response
- Document Management
- Arrest Procedures
- Remote System Analysis
- Ticket system- Jira, snow, Zendesk
- Support Ticket System Management
- Network Infrastructure Monitoring
- Issue Resolution
- Help Desk Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Northeast Security
04.2022 - Current
IT Analyst
N/A
09.2021 - 06.2022
Help Desk Technician
N/A
06.2019 - 08.2021
Associate of Science - Computer Science
Bunker Hill Community College
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