Josphat Kihara Nyambura
Summary
I am a hardworking and dynamic individual with leadership capabilities aiming to actively participate in the running of a progressive organization as a top performer where my skills and abilities will improve quality service delivery and value to the organization. I am a reliable and self-motivated with hands on approach in seeing things through completion.
Overview
10
10
years of professional experience
Work History
Waiter
Al-Wakra Hotel
01.2022 - 11.2024
- Company Overview: Banana Island in Doha
- Welcome and ensure guest receive personalized service and attention
- Provide detailed information on menu and bottle service.
- Take accurate orders while maximizing sales.
- Monitor guest experience and ensure consistent highest standard service at all times
- Properly stock and maintain cleanliness in assigned areas during each shift
- Assist others with special projects as needed.
- Adhere to company's daily 'opening' and 'closing' procedures.
- Banana Island in Doha
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Protected guests by following proper food handling procedures.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
Waiter
Mambo Italia Restaurant
01.2015 - 01.2020
- Company Overview: Mambo Italia Restaurant
- Assist others with special projects as needed.
- Adhere to company's daily 'opening' and 'closing' procedures.
- Welcome and ensure guest receive personalized service and attention
- Mambo Italia Restaurant
Education
Kenya Certificate of Primary Education - undefined
ST APPOLONEUS HIGH SCHOOL
01.2014
Kenya Certificate of Secondary Education - undefined
A.C.K ST LUKE'S CHURCH ACADEMY
01.2009
Personal Information
- Passport Number: BK234701
- ID Type: Passport
- ID Number: BK234701
- Date of Birth: 9/2/1999
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Attributes
- Good communication skills
- Able to work independently as a team
- Self confident with high sense of personal
- Able to work under pressure and with minimum supervision
- Hardworking with a liking to practical work.
Telephone
+97452070769
Hobbies and Interests
- Traveling
- Driving
- Adventure
Timeline
Waiter
Al-Wakra Hotel
01.2022 - 11.2024
Waiter
Mambo Italia Restaurant
01.2015 - 01.2020
Kenya Certificate of Primary Education - undefined
ST APPOLONEUS HIGH SCHOOL
Kenya Certificate of Secondary Education - undefined
A.C.K ST LUKE'S CHURCH ACADEMY