- Music
- Watching Movies and TV Shows
- Baking
- Cooking
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Dancing
- Reading
- Swimming
Jossalin Marie Fernandez
Adelanto,CA
Summary
Adept at maintaining composure under pressure, I excelled in delivering exceptional customer service at Thai Lotus, enhancing guest satisfaction through attentive service and effective complaint handling. My strong leadership and team collaboration skills, coupled with proficiency in cash handling and payment processing, significantly contributed to a positive dining experience.
Overview
6
6
years of professional experience
Work History
waitress
Thai lotus
01.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
Education
Biology
Victor valley college
10.2024
Degree -
Adelanto High School
Adelanto, CA05.2024
Skills
- Customer service
- Great Hospitality
- Leadership skills
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
Awards
- honor roll
- great attendance
- silver and golden honor roll
- Most read words
- child developement
honor roll
In high school I had great grades and got honor roll consecutively every year
Interests
Timeline
waitress
Thai lotus
01.2019 - Current
Biology
Victor valley college
Degree -
Adelanto High School
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