Josse Horrocks
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
MssPay
Heber, UT
03.2017 - Current
- Work with clients on successfully applying for merchant processing accounts.
- Document review for accuracy and information gathering.
- Contributed to annual revenue by setting up new Merchant processing accounts.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Provide resourceful solutions for client requests and issues.
- Data entry into multiple systems.
- Prepare document packages and applications
- Mentored junior account management professionals to develop skills and increase company revenue.
Lead Reservation Agent
All Resort Express
Park City, UT
09.2012 - 04.2015
- Enhanced customer satisfaction by efficiently managing reservation inquiries and providing accurate information.
- Streamlined booking processes for increased efficiency and improved customer experience.
- Led a team of reservation agents, fostering a positive work environment and boosting team morale.
- Implemented new training programs to improve agent skills and overall reservation department performance.
- Maintained high standards of professionalism while handling customer complaints, resulting in successful resolutions and increased loyalty.
Education
High School Diploma -
Wasatch High School
Heber, UT06.2010
Skills
- Goals and Performance
- Client Relationship Management
- Excellent Negotiation Skills
- Customer Relations
- Customer service
- Multitasking
- Problem solving
- Team leadership
- Relationship building
- Organizational skills
- Decision making
- Effective communication
Timeline
Senior Account Manager
MssPay
03.2017 - Current
Lead Reservation Agent
All Resort Express
09.2012 - 04.2015
High School Diploma -
Wasatch High School