JOSSELINE A. Artola MENDOZA
Cookeville,Tennessee
Summary
Motivated Individual seeking a position that challenges me, allows me to acquire new skills and allows me to become an asset to my employer
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist/Warranty Specialist
TACO METALS INC
07.2019 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Performed standard inspection of first article to customer standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Studied blueprints and design specs alongside engineering department
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Student Ambassador
Barry University
07.2018 - 01.2019
- Providing group tours
- Participating in on-campus recruitment events
- Providing front desk coverage
- Distributing mail
- Running files and filing credentials
- Providing assistance to employees of Kelley House (Financial aid/Undergraduate Admissions/ Graduate Admissions
- Mentored students to increase satisfaction and help each engage in campus life
- Scheduled appointments between students and Financial aid and admissions staff
- Led campus tours for prospective students
- Conducted outbound calls to prospective students
- Smoothed registration processes, offered technical support and organized paperwork
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
Barry University
08.2017 - 07.2018
- Providing front desk coverage - Distributing mail - Running files and filing credentials - Providing assistance to employees of Kelley House (Financial Aid/Undergraduate Admissions/Graduate Admissions) - Aiding in the break down/set up of Admission Recruitment events - Participating in on-campus recruitment events.
Team Member
Taco Metals Inc
02.2017 - 07.2017
- Received and correctly processed both written and verbal instructions, prints, and work orders
- Recognized and reported defective material and equipment
- Closely inspected parts to ensure they were clean and free of contaminants
- Correctly and safely used a variety of hand tools and cutting equipment to carry out job duties
- Tested products for functionality or quality
Associate
Kohls Corp.
04.2016 - 07.2017
- Prepared merchandise for the sales floor
- Accepted and processed returns
- Monitored fitting rooms for signs of theft
- Kept work areas clean and neat at all times
- Reported incidents to management
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Updated computer inventory listings
- Worked collaboratively in a team environment
- Organized racks and shelves to maintain the visual appeal of the store
- Answered questions regarding the store and its merchandise
- Helped customers with questions, problems, and complaints in person and via telephone
Education
Applied Science in Information Technology - Information Technology
Volunteer State Community College
Cookeville, TN05.2026
Bachelor of Science - Chemistry
Barry University
Miami Shores, FLBachelor of Science - Chemistry
Volunteer State Community College
Gallatin, TNHigh school diploma -
Cookeville High School
Cookeville, TN2016
Skills
- Excellent communication Skills
- Customer service
- Reliable
- Fluent in English and Spanish
- Filing
- Proficient in Microsoft office applications
- Data Entry
- Computer Skills
- Event Coordination
Timeline
Quality Assurance Specialist/Warranty Specialist
TACO METALS INC
07.2019 - Current
Student Ambassador
Barry University
07.2018 - 01.2019
Barry University
08.2017 - 07.2018
Team Member
Taco Metals Inc
02.2017 - 07.2017
Associate
Kohls Corp.
04.2016 - 07.2017
Applied Science in Information Technology - Information Technology
Volunteer State Community College
Bachelor of Science - Chemistry
Barry University
Bachelor of Science - Chemistry
Volunteer State Community College
High school diploma -
Cookeville High School
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