Josselin Esmeralda Castro Cardona
Layton,UT
Summary
Passionate about promoting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options, willing to learn new skills.
Overview
2
2
years of professional experience
Work History
General Merchandise, Fulfillment, Customer Service
Target
Layton, UT
04.2021 - Current
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Expert on picking and filling orders for shipping or pickups for customers and selecting merchandise by offering multiple product options fitting specific needs.
Call Center Customer Service Representative
24/7 Intouch
Guatemala City, Guatemala
09.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction over phone calls.
- Resolving concerns and problems with products and shipping issues.
Pharmacy Assistant
Life Pharmacy
Guatemala City, Guatemala
01.2018 - 12.2018
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in the correct locations.
- Kept pharmacy counter and related areas clean, neat, and organized.
Education
English-as-a-Second-Language Education
Canyon Heights Adult Learning
Kaysville, UT05.2022
High School Diploma -
Colegio Panamericano
Guatemala City11.2018
Skills
- Customer Needs Assessments
- Effective Customer Communication and understanding
- Willing to learn and improve every day
- Performance Goals
- Spanish and English as Second Language
- Working effectively within team to accomplish key objectives
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Merchandise, Fulfillment, Customer Service
Target
04.2021 - Current
Call Center Customer Service Representative
24/7 Intouch
09.2020 - 12.2020
Pharmacy Assistant
Life Pharmacy
01.2018 - 12.2018
English-as-a-Second-Language Education
Canyon Heights Adult Learning
High School Diploma -
Colegio Panamericano
Similar Profiles
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Daisy DinhDaisy Dinh
Fulfillment Expert at TargetFulfillment Expert at Target
John "Dan" HamiltonJohn "Dan" Hamilton
Casting Specialist at Williams InternationalCasting Specialist at Williams International