Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Josselyn A Torres Esquivies

San Diego,USA

Summary

Experienced with clinic management, patient care, and staff coordination. Uses leadership skills to enhance team performance and maintain high operational standards. Track record of implementing efficient processes and fostering supportive work environment. Experienced in over 17 specialty clinics over the past 8 years in multiple areas including front desk, back office and direct patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinic Supervisor

UCSD Heart Transplant
10.2024 - Current
  • Supervised daily operations, ensuring compliance with healthcare regulations and standards.
  • Managed clinic staff scheduling, optimizing resource allocation for patient care delivery.
  • Developed training programs, enhancing staff competencies and improving service quality.
  • Implemented process improvements that streamlined patient intake and reduced wait times.
  • Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Hospital Lab Technician 1 - Medical Assistant

UCSD Pulmonary and Sleep Medicine
12.2019 - 09.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Medical Assistant/Front Desk Float

Rady Childrens Hospital
03.2018 - 12.2019
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Vaccine Coordinator

San Ysidro Health
03.2017 - 06.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Bachelor of Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
06.2026

Medical Assistant Diploma - undefined

Concorde
01.2017

Skills

  • Attention to Detail
  • Positive Attitude
  • Deadline-oriented
  • Dedicated Team Player
  • Conflict Resolution
  • Team Leadership
  • Clinical leadership
  • HIPAA compliance
  • Effective communication
  • Training and mentoring
  • Quality control
  • Staff supervision

Certification

Medical Assistant Diploma Bart

LANGUAGES

Spanish - Full Professional
English - Native or Bilingual

Timeline

Clinic Supervisor

UCSD Heart Transplant
10.2024 - Current

Hospital Lab Technician 1 - Medical Assistant

UCSD Pulmonary and Sleep Medicine
12.2019 - 09.2024

Medical Assistant/Front Desk Float

Rady Childrens Hospital
03.2018 - 12.2019

Vaccine Coordinator

San Ysidro Health
03.2017 - 06.2018

Medical Assistant Diploma - undefined

Concorde

Bachelor of Science - Healthcare Administration

Grand Canyon University

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