Josselyn Flores
Hockley,TX
Summary
Results-driven Sales Associate with expertise in transaction processing and customer service. Skilled in facilitating purchases, returns, and exchanges to ensure a positive shopping experience. Managed cash register operations and addressed customer inquiries through effective communication and problem-solving. Supported store efficiency by restocking merchandise and training new team members.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Service Cashier
Old Navy
Cypress, Texas
05.2024 - 09.2026
- Processed transactions at Old Navy cash wrap using POS systems.
- Assisted customers with purchases, returns, and exchanges at Old Navy.
- Greeted shoppers and answered product questions on Old Navy sales floor.
- Handled cash, cards, and gift cards following Old Navy procedures.
- Resolved customer concerns with friendly service and clear communication at Old Navy.
- Supported fitting room recovery and restocking throughout Old Navy departments.
- Promoted Old Navy credit card applications during customer checkout conversations.
- Welcomed customers at store entrance to create a positive shopping atmosphere. and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Addressed customer questions and concerns regarding products and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Education
Real Estate
Champions Real Estate School
09.2026 - 09.2026
Waller High School
Waller, TXSkills
- Cash register operation
- Customer service
- Product knowledge
- Call management
- Client communication
- Customer inquiries
- Sales support
- Multitasking
- Adaptability and flexibility
- Phone etiquette
- Professional demeanor
Languages
English
Professional
Spanish
Professional
Timeline
Real Estate
Champions Real Estate School
09.2026 - 09.2026
Customer Service Cashier
Old Navy
05.2024 - 09.2026
Waller High School