Josselyn Gibbs-Baity
Dallas,TX
Summary
Mission-driven team leader with over 6 years of experience in service-oriented environments. Demonstrated success in team management, crisis response, and enhancing operational efficiency. Skilled in building trust, problem resolution, and coordinating frontline operations. Currently pursuing an MBA to strengthen knowledge in humanitarian logistics and emergency management.
Overview
9
9
years of professional experience
Work History
Roadside Assistance Counselor
AAA Midatlantic
Wilmington, DE
09.2021 - 06.2025
- Resolved customer issues with proactive one-call solutions while maintaining quality standards.
- Conducted thorough research and communicated final outcomes using a structured multi-step process.
- Coordinated with internal departments and external service providers for timely service delivery.
- Managed records and tracked service activities through desktop and mobile applications.
Store Manager
JD Finish Line
North Wales, PA
12.2023 - 06.2024
- Directed daily operations, supervised staff, and implemented strategies that improved sales performance, safety compliance, and organizational efficiency.
- Analyzed financial and operational data to identify issues, develop corrective actions, and strengthen process integrity.
- Managed inventory controls through audits, cycle counts, and shrink reduction efforts, ensuring accurate reporting and documentation.
- Produced written communications, monitored work quality, and provided ongoing training to ensure adherence to policies and performance expectations.
Assistant Store Manager
JD Finish Line
North Wales, PA
10.2023 - 12.2023
- Contributed to operational planning to achieve revenue, compliance, and customer service objectives.
- Collected and analyzed stock levels, sales performance, and customer trends for management decision-making.
- Strengthened customer relationships by addressing needs and upholding high service standards.
- Led small-scale projects with defined deliverables to improve workflow efficiency and enhance customer experience.
Sales Supervisor
JD Finish Line
North Wales, PA
10.2019 - 10.2023
- Oversaw product merchandising and ensured compliance with organizational presentation and branding standards.
- Verified inventory accuracy, resolved discrepancies, and updated internal systems to maintain data integrity.
- Trained new team members on operational procedures, safety requirements, and customer service expectations.
- Provided supervisory support to management through scheduling assistance, task delegation, and issue resolution.
Store Associate
JD Finish Line
North Wales, PA
01.2019 - 10.2019
- Identified customer needs and recommended products to enhance service quality.
- Achieved daily sales goals through effective product promotion and knowledge application.
- Maintained store appearance by adhering to merchandising standards and cleanliness expectations.
- Managed stock efficiently through inventory updates and team coordination efforts.
Customer Service Associate
Bed Bath & Beyond
Warrington, Pennsylvania
04.2018 - 08.2018
- Addressed customer inquiries and resolved issues according to organizational policies.
- Processed transactions, returns, and exchanges while adhering to cash-handling procedures.
- Monitored inventory levels and restocked merchandise to ensure operational accuracy.
- Maintained store appearance through adherence to merchandising and cleanliness standards.
Sales Associate
Famous Footwear
Lansdale, Pennsylvania
01.2016 - 04.2017
- Provided customer service support to assist customers in selecting products.
- Adhered to store procedures while processing sales transactions and returns.
- Organized displays and restocked shelves to improve sales floor appearance.
- Upheld cleanliness and orderliness of sales floor for superior shopping conditions.
Education
Master's degree - Homeland Security
Liberty University
Lynchburg, VA05.2027
MBA -
West Chester University
West Chester, PA05.2025
Bachelor's degree - Business Adminstration and Management
Cheyney University of Pennsylvania
Cheyney, PA05.2023
High school diploma or equivalent -
North Penn High School
Lansdale, PA06.2017
Skills
- Project management
- Customer service
- Data analysis
- Team leadership
- Strategic planning
- Stakeholder communication
- Conflict resolution
Timeline
Store Manager
JD Finish Line
12.2023 - 06.2024
Assistant Store Manager
JD Finish Line
10.2023 - 12.2023
Roadside Assistance Counselor
AAA Midatlantic
09.2021 - 06.2025
Sales Supervisor
JD Finish Line
10.2019 - 10.2023
Store Associate
JD Finish Line
01.2019 - 10.2019
Customer Service Associate
Bed Bath & Beyond
04.2018 - 08.2018
Sales Associate
Famous Footwear
01.2016 - 04.2017
Master's degree - Homeland Security
Liberty University
MBA -
West Chester University
Bachelor's degree - Business Adminstration and Management
Cheyney University of Pennsylvania
High school diploma or equivalent -
North Penn High School