Josselyn Martinez
Crosby
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Registrar
Bob Hope Elementary
08.2025 - Current
- Managed all student registration processes, including intake, enrollment, and record maintenance.
- Contacted prospective families and coordinated intake interviews to support enrollment goals.
- Collected, reviewed, and processed all required documentation while ensuring accuracy and compliance.
- Performed data entry and coding, maintaining up-to-date records and highly organized files.
- Served on the leadership team and acted as Team Lead for clerical staff, ensuring smooth daily operations.
- Provided guidance, training, and ongoing support to clerical team members to maintain efficiency and consistency.
- Chaired committees and coordinated volunteers to ensure the successful execution of school events.
- Oversaw event planning and execution, ensuring all details were handled seamlessly while balancing primary job responsibilities.
Receptionist/Administrative Assistant
Action Dental + Kids
07.2024 - 08.2025
- Worked efficiently in Open Dental to manage patient records, scheduling, and billing.
- Answered incoming calls and assisted patients with billing and insurance questions.
- Checked patients in and out while ensuring accurate documentation and smooth patient flow.
- Responded to emails each morning and throughout the day in a timely and professional manner.
- Collected payments for patient balances and copayments, maintaining accurate financial records.
- Collaborated with the marketing company to improve social media presence and community outreach.
- Took dental x-rays and assisted with instrument sterilization as needed.
Receptionist/Administrative Assistant
River Oaks Emergency Center
06.2023 - 05.2024
- Worked efficiently in CollaborateMD to manage patient records, scheduling, and billing.
- Answered incoming calls and assisted patients with billing and insurance-related questions.
- Checked patients in and out promptly to ensure smooth front office operations.
- Responded to emails each morning and throughout the day in a timely and professional manner.
- Collected payments for patient balances and copayments with accurate documentation.
- Sent medical records and affidavits to insurance companies and law firms in compliance with privacy regulations.
Guest Service Representative
Pirates Bay Waterpark, Baytown
05.2021 - 07.2022
- Operated cash registers accurately while processing guest purchases and payments.
- Booked cabanas and special events, ensuring correct scheduling and payment handling.
- Answered customer inquiries over the phone in a professional and courteous manner.
- Provided one-on-one guest assistance to ensure a positive, high-quality customer experience.
- Maintained a friendly, welcoming environment while handling guest needs efficiently.
Education
High School Diploma -
Crosby High School
05.2023
Skills
- Bilingual (English & Spanish)
- Excellent math and cash-handling skills
- Strong organizational and time-management skills
- Team-oriented with the ability to work well with others
- Thrives in a fast-paced, high-volume environment
- Excellent customer service and interpersonal communication skills
- Attention to detail and accuracy
- Multitasking and prioritization abilities
- Professional phone and email etiquette
- Leadership and team support experience
- Data entry and record management
- Problem-solving and conflict resolution
- Ability to adapt quickly and learn new systems
Timeline
Registrar
Bob Hope Elementary
08.2025 - Current
Receptionist/Administrative Assistant
Action Dental + Kids
07.2024 - 08.2025
Receptionist/Administrative Assistant
River Oaks Emergency Center
06.2023 - 05.2024
Guest Service Representative
Pirates Bay Waterpark, Baytown
05.2021 - 07.2022
High School Diploma -
Crosby High School