Josselyn Martinez Ruiz
Temple,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Walmart. Proven ability to enhance client satisfaction through personalized shopping recommendations and efficient order management. Skilled in multitasking and problem-solving, consistently meeting deadlines while maintaining a positive, empathetic approach to customer interactions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
07.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
Maintenance Crew Member
Conlon Tax Service
03.2025 - 05.2025
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
Receptionist
Conlon Tax Service
01.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Temple High School
Temple, TX06.2024
Skills
- Patience and empathy
- Customer service expertise
- Product picking
- Brand awareness
- Hospitality and accommodation
- Customer service
- Prioritizing orders
- Attention to detail
- Upbeat and outgoing attitude
- Decision-making
- Heavy lifting
- Accurate money handling
- Flexible schedule
- Physical stamina
- Lift up to number pounds
- Purchase recommendations
- Product awareness
- Shopping management
- Deadline driven
- Problem-solving
- Teamwork and collaboration
- Strong work ethic
- Multitasking and organization
- Excellent communication
- Creative thinking
- Valid Driver's license
- Client satisfaction
- Clean driving record
- Product recommendations
Languages
Spanish
Native or Bilingual
Additional Information
Experience working with family serving/handling food at parties such as weddings, and quinceañeras meeting guests face to face providing their needs.
Timeline
Maintenance Crew Member
Conlon Tax Service
03.2025 - 05.2025
Online Personal Shopper
Walmart
07.2024 - Current
Receptionist
Conlon Tax Service
01.2024 - 05.2024
High School Diploma -
Temple High School