JOSSELYN RIVERA
Chula Vista,California
Summary
Directed high-volume bar operations, fostering a culture of excellence in guest service and cocktail quality to enhance overall hospitality.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Lead Bartender
P.F. Chang’s
- Current
- Lead daily bar operations in a fast-paced, high-volume restaurant.
- Prepare and serve handcrafted cocktails, beer, wine, and non-alcoholic beverages with consistency and efficiency.
- Train and mentor new bartenders on recipes, service standards, and company procedures.
- Maintain inventory, restock supplies, and assist with ordering to ensure smooth operations.
- Ensure compliance with responsible alcohol service and safety regulations.
- Deliver exceptional customer service while building relationships with regular guests.
- Accurately process cash and credit card transactions using POS systems.
- Collaborate with management and staff to improve workflow and guest satisfaction.
Server
Curadero
- Delivered outstanding customer service in fast-paced dining environments.
- Managed multiple tables while maintaining accuracy and efficiency.
- Built strong guest relationships that encouraged repeat business.
- Assisted with opening, closing, and side work responsibilities.
Education
High School Diploma -
Skills
- Led team training sessions to enhance leadership skills
- Oversaw high-volume bartending to maintain service efficiency
- Developed and innovated mixology and craft cocktail offerings
- Elevated customer service standards through team training
- Directed inventory management processes for optimal stock levels
- Supervised cash handling and POS system operations
- Promoted responsible alcohol service among staff
- Mediated conflict resolution to foster a positive work environment
- Coordinated multitasking efforts to improve service delivery
- Cultivated team collaboration for enhanced productivity
- Strategically managed time to maximize operational effectiveness
Certification
- Responsible Beverage Service (RBS)
- Food Handler Card
Accomplishments
- Promoted to Lead Bartender based on leadership, performance, and guest satisfaction.
Languages
Spanish
Native or Bilingual
English
Full Professional
Professional Experience
01-2020
Timeline
High School Diploma -
Lead Bartender
P.F. Chang’s
- Current
Server
Curadero