Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jossett Hanson

SALEM,Oregon

Summary

Experienced customer service professional bringing 25+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about D.O.T. Regulations and standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Supply Chain Dispatch and Logistics Coordinator

PPG Traffic Solutions
05.2021 - Current
  • Improved order accuracy through meticulous data entry and verification processes.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Generated documentation and information required for customer shipments.
  • Dispatch and broker private fleet drivers.
  • Monitor D.O.T. Compliance of Drivers.
  • Working with many trucking companies and drivers on deliveries and pick ups.
  • Create outgoing BOLS, SDS, and LTL shipments. Including International shipments and truckloads.
  • Certifications in U.S. Domestic Hazardous Materials- Ground Transportation, IATA/ICAO Dangerous Goods by Air, International Maritime Dangerous Goods Code Part 1.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Transportation and Customer Service Supervisor

The Home Depot Distribution Center
12.2010 - 04.2021
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Provided Customer Service for 83 Home Depot stores, throughout Alaska, Washington, Idaho, Montana and Oregon.

Logistics Manager, Lead Driver Manager, Dispatcher

May Trucking Company
05.1999 - 12.2008
  • Meticulously tracked shipments/drivers from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Coordinated dispatching of 50-60 drivers to accomplish daily delivery requirements.
  • Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
  • Monitor drivers for Compliance on D.O.T. Hours of service regulations.
  • Plan and schedule freight for on time delivery.

Team Lead II/Production Supervisor

Mitsubishi Silicon America
12.1989 - 05.1999
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed team of 36 production associates, overseeing productive production processes and meeting all deadlines.
  • Organized and conducted weekly team meetings.

Education

Frontline Manufacturing Management - Production Planning And Supervision

Portland State University
Portland, OR

Skills

  • Excellent Customer Service
  • Route Optimization
  • Invoicing and Shipping Documentation
  • Logistics Analysis
  • Distribution Center Operations
  • Data Analysis
  • Supply Chain Management
  • Workday
  • Microsoft, Teams, Word, Excel, Outlook and Groupwise
  • AS 400 and Dispatch and Logistics software

Timeline

Supply Chain Dispatch and Logistics Coordinator

PPG Traffic Solutions
05.2021 - Current

Transportation and Customer Service Supervisor

The Home Depot Distribution Center
12.2010 - 04.2021

Logistics Manager, Lead Driver Manager, Dispatcher

May Trucking Company
05.1999 - 12.2008

Team Lead II/Production Supervisor

Mitsubishi Silicon America
12.1989 - 05.1999

Frontline Manufacturing Management - Production Planning And Supervision

Portland State University

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Jossett Hanson