Josseyn Amaya
Queens,NY
Summary
Dynamic customer service representative adept at cash management and financial reporting, providing exceptional service and cultivating customer loyalty through effective communication and collaborative teamwork.
Overview
1
1
year of professional experience
Work History
Barista
Matto expresso
Manhattan, New York
09.2025 - Current
- Crafted high-quality espresso beverages according to standardized recipes.
- Delivered exceptional customer service through active engagement and order processing.
- Operated coffee machines and equipment with a focus on safety and efficiency.
- Collaborated with team members to enhance service during peak hours.
- Educated customers on menu items and specialty drinks offered at Matto Espresso.
Customer Service Representative
Aeropostale
Manhattan, New York
11.2024 - 11.2025
- Assisted customers with product inquiries and store policies to enhance service quality.
- Maintained store organization and cleanliness to create an inviting shopping environment.
- Processed transactions accurately at cash register, ensuring efficient customer service.
- Educated customers on promotions and loyalty programs to increase engagement.
Education
Associate of Applied Science - Accounting
Unidad Educativa Eloy Alfaro
Pichincha, Quito09-2020
Skills
- Accounting principles
- Customer service and support
- Cash management
- Microsoft Excel proficiency
- Financial reporting and analysis
- Team collaboration
- Beverage preparation
Languages
Spanish
Full Professional
English
Limited
Timeline
Barista
Matto expresso
09.2025 - Current
Customer Service Representative
Aeropostale
11.2024 - 11.2025
Associate of Applied Science - Accounting
Unidad Educativa Eloy Alfaro