Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Espino

El Paso

Summary

Dynamic professional with extensive experience in hospitality, including a successful tenure at Starbucks. Proven expertise in cash management and team leadership, enhancing customer satisfaction through effective service strategies. Adept at multitasking and problem-solving, consistently achieving operational goals while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
El Paso
09.2022 - Current
  • Prepared and served various coffee beverages, ensuring high customer satisfaction.
  • Maintained cleanliness and organization of coffee bar area for optimal efficiency.
  • Assisted customers with menu selections, providing detailed product information.
  • Operated espresso machines and brewing equipment to deliver quality drinks.
  • Collaborated with team members to enhance operations during peak hours.
  • Accurately handled cash transactions and balanced register at end of shift.
  • Restocked supplies, ensuring availability of cups, straws, syrups, and ingredients.
  • Completed opening and closing duties, including thorough cleaning procedures.

Store Manager

Taco Tote
El Paso
01.2018 - 09.2022
  • Ensured compliance with company policies and health standards through effective daily operations management.
  • Trained staff on customer service best practices, resulting in enhanced client satisfaction.
  • Coordinated staff schedules to optimize store coverage during peak hours.
  • Conducted opening and closing procedures with accuracy in cash handling and transactions.
  • Managed inventory tracking and performed physical counts to minimize loss.
  • Established operational strategies to meet sales targets and enhance overall performance.
  • Delegated tasks to align team responsibilities with operational objectives.

Cashier

Johnny Rockets Restaurant
El Paso
08.2017 - 12.2017
  • Managed cash register operations, ensuring accurate cash handling and reporting.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.
  • Maintained cleanliness of work area to comply with health and safety standards.
  • Collaborated with team members to enhance service flow during peak hours.
  • Operated cash register efficiently, processing payments via cash, credit card, check, and gift card.
  • Greeted customers, assisting with product inquiries and providing detailed information.
  • Stocked merchandise on shelves as needed to maintain inventory levels.
  • Executed additional duties as assigned by management to support store operations.

Education

Associate of Arts - Accounting, Business And Economics

El Paso Community College
El Paso, TX
05-2025

Skills

  • Microsoft Excel
  • Inventory management
  • Team leadership
  • Cash management
  • Graphic design
  • Multitasking and organization
  • POS systems
  • Hospitality service expertise
  • Active listening
  • Opening and closing duties
  • Accounting principles
  • Customer service
  • Interpersonal skills
  • Cash register operation
  • Verbal and written communication
  • Decision-making
  • Creativity and adaptability
  • Mathematical proficiency
  • Clear communication
  • Problem-solving strategies
  • Conflict resolution

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Barista

Starbucks
09.2022 - Current

Store Manager

Taco Tote
01.2018 - 09.2022

Cashier

Johnny Rockets Restaurant
08.2017 - 12.2017

Associate of Arts - Accounting, Business And Economics

El Paso Community College

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