JOSSIE GOMEZ
Miami,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Target
07.2021 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Managed payroll processing and benefits to compensate employees for service rendered
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
Doctor's Office Assistant
South Florida Psychiatry
07.2018 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Used softwares to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Guest Advocate
Target
11.2016 - 07.2018
- Successfully helped recover merchandise through strategic approaches that were delivered as guest servicing and within customer servicing boundaries
- Worked in self checkout lanes partnering with AP and consistently recovered merchandise
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention
- Resolved guest complaints and discrepancies in prompt and courteous manner
Education
Biomedical Sciences -
Terra Environmental Research Institute
Miami, FL04.2019
Skills
- Diversity and Inclusion
- Proficient with Human Resource Management Systems
- Strong Customer Service Skills
- Detail-Oriented
- Training and mentoring
- Confidential document control
- Complex Problem-solving
Accomplishments
- Completed 370 hours of community service volunteering at Our Lady of the Rosary School.
Timeline
Human Resources Specialist
Target
07.2021 - Current
Doctor's Office Assistant
South Florida Psychiatry
07.2018 - 01.2021
Guest Advocate
Target
11.2016 - 07.2018
Biomedical Sciences -
Terra Environmental Research Institute