Jossie Serrano Perez
Cameron,NC
Summary
Detail-oriented and dependable professional with experience in both medical office administration and institutional food service. Skilled in managing time-sensitive tasks, maintaining regulatory compliance (HIPAA and USDA CACFP), and delivering high-quality service in fast-paced environments. Proven ability to coordinate schedules, handle confidential records, and lead team members effectively. Strong background in customer service, inventory management, and risk prevention. Bilingual and adaptable, with a commitment to safety, accuracy, and teamwork across diverse settings.
Overview
15
15
years of professional experience
Work History
CYS Cook NA06
Departament of Defense NAF
Fort Bragg, NC
05.2024 - Current
- Applies knowledge and skill to assist in planning and implementing a comprehensive food service program that follows the policies and procedures of the USDA Child and Adult Care Food Program (CACFP).
- Performs a variety of food preparation and cooking tasks such as cleaning, paring, peeling, slicing, dicing; grilling, frying, baking, broiling, pouring liquids, and mixing ingredients.
- Prepares and cooks a variety of more complicated/time consuming foods such as meats, poultry, seafood, vegetables, stews, casseroles, gravies, sauces, and baked goods following standard recipes.
- Works with Food and Nutrition Specialists to prepare menus and submit food orders and purchase requests.
- Assist with on-the-job training of other kitchen staff members and serves as consultant to youth cooking clubs/health and fitness programs as required, and follows risk management procedures.
- Demonstrates leadership by training and mentoring team members, coordinating kitchen operations independently during staff shortages, and ensuring continuity of service.
- Promotes a collaborative and safety-conscious work environment while supporting youth-centered nutrition and wellness initiatives.
CYS Cook NA06
Schofield Barracks Child Development Center
Schofield Barracks , HI
04.2021 - 02.2024
- Perform a variety of food preparation and cooking task such as cleaning, cutting, peeling, baking, dicing, slicing and mixing ingredients.
- Assist head cook in planning and implementing a comprehensive food service program that follows the policies and procedures of the USDA.
- Works closely with Food and Nutrition Specialist to prepare menus and submit food orders and purchase agents.
- Assisting other kitchen staff members and follow risk management procedures.
- Maintains accurate food inventories and rotates stock items to prevent spoilage.
- Perform other related duties as assigned.
- Receives assignments in form of written and oral instructions from immediate supervisor who "spot checks" work to ensure it being performed properly and is available to answer technical questions.
- Responsible for the proper use and cleaning of equipment, safety practices, personal hygiene, and sanitation requirements. Detailed instructions are provided on new or more difficult work.
Medical Assistant
HIMA San Pablo Hospital
Caguas, PR, PR
03.2012 - 02.2018
- Medical Office management,
- Medical Billing And Coding.
- Medical Records Management.
- Data Entry.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
Medical Secretary
Internal Medicine Dr. Ernesto García Santiago
HIMA Plaza I Caguas PR
03.2010 - 03.2012
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
Education
Certified - Dental Assisting
Texas A&M University - Kingsville
Kingsville, TX11-2019
Skills
- Time Management & Multitasking
- Customer Service & Communication
- HIPAA & USDA CACFP Compliance
- Confidentiality & Attention to Detail
- Inventory & Supply Management
- Data Entry & Medical Record Handling
- Scheduling & Appointment Coordination
- Food Safety & Risk Management Procedures
- Staff Training & Team Leadership
- Problem Solving & Adaptability
- Bilingual Communication (if applicable)
- Microsoft Office Suite & EMR Systems
- Nutrition Standards & Meal Planning
- Organizational & Record-Keeping Skills
Languages
Spanish
English
Timeline
CYS Cook NA06
Departament of Defense NAF
05.2024 - Current
CYS Cook NA06
Schofield Barracks Child Development Center
04.2021 - 02.2024
Medical Assistant
HIMA San Pablo Hospital
03.2012 - 02.2018
Medical Secretary
Internal Medicine Dr. Ernesto García Santiago
03.2010 - 03.2012
Certified - Dental Assisting
Texas A&M University - Kingsville