Jose Tellado II
Lebanon,PA
Summary
Dynamic professional with a proven track record in customer service and delivery management, notably at TransTimeExpress. Excelled in enhancing customer satisfaction through exceptional problem-solving and time management skills. Demonstrated expertise in package handling and fostering teamwork, significantly optimizing operational efficiency. Achieved a notable increase in on-time deliveries, underscoring a commitment to excellence and reliability.
Overview
6
6
years of professional experience
Work History
Lab Equipment/Delivery Courier
TransTimeExpress
11.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Handled receipt, storage, identification and delivery of products for clients.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Master Hairstylist
Holiday Hair
03.2022 - 07.2023
- Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within salon team.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Shipment Stock Maintance
VF Corporation
02.2021 - 03.2022
- Enhanced shipment coordination by implementing efficient tracking procedures and streamlining communication with carriers.
- Established a robust shipment tracking system that allowed for real-time status updates and proactive resolution of potential delays.
- Optimized warehouse space utilization through strategic placement of products to facilitate efficient order picking and packing operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Enforced team adherence to safety regulations and protocols.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and overseeing more than 25,000 units of merchandise packages per day.
Stylist Sales Associate
Ulta Beauty Inc.
08.2018 - 03.2021
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Participated in staff training sessions to continuously improve product knowledge and deliver outstanding customer service experiences.
- Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
- Contributed to overall store success by participating in marketing initiatives, such as special sales events and promotions.
- Collaborated with management team to identify and capitalize on sales opportunities.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Lebanon, PA11.2017
High School Diploma -
Lebanon High School
Lebanon, PA06.2013
Skills
- Customer Service
- Attention to Detail
- Time Management
- Problem-Solving
- Package handling
- Delivery Management
- Time Sensitive Deliveries
- Package pickup and delivery
- Smartphone Usage
- Supply Management
- Multitasking
- Teamwork and Collaboration
- Customer interaction
- Basic Math Skills
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Lab Equipment/Delivery Courier
TransTimeExpress
11.2022 - Current
Master Hairstylist
Holiday Hair
03.2022 - 07.2023
Shipment Stock Maintance
VF Corporation
02.2021 - 03.2022
Stylist Sales Associate
Ulta Beauty Inc.
08.2018 - 03.2021
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Lebanon High School