José Tomás Cobo Morín
Weston,FL
Summary
Computer Engineer with more than 20 years of experience in IT infrastructure and systems administration in various sectors such as legal, television production companies, advertising and Private banking.
Proactive, multidisciplinary, customer-oriented person, in continuous training, with excellent communication and ability to adapt to different environments. Planning team management organization, negotiation skills with suppliers and customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
Trade Management Solutions - TMS
11.2022 - Current
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
Maintenance Worker
Lindsay Wash
12.2020 - Current
- Cleaning and Maintenance of 5 truck fleets
Systems and Logistics Coordinator
Alimentos Del Sur ASSA
12.2017 - 03.2020
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Generated documentation and information required for customer shipments.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Project Manager and Systems Consultant
Grupo SMS
10.2014 - 08.2017
- Designed new projects with timelines, budgets and scope of work plans.
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Prepared system diagrams and flow charts to support problem analysis.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Helpdesk Department Coordinator
MrHouston Data & Tech Solutions
04.2007 - 09.2014
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Recruited, trained and supported help desk technicians and representatives.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Activated accounts for clients interested in new services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for [Number] users.
System Administrator
Adecco
01.2006 - 11.2006
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
Drive Test Technician
Mertel Telecomunicaciones
07.2004 - 12.2005
- Test Vodafone´s 3G-UMTS network implemented in Spain.
- Report of the tests carried out
Cadastral Analyst
CANTV
06.2000 - 02.2004
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Execute the realization of the cadastre management intranet (degree work)
Education
Master in Management And Project Management -
Instituto Europeo De Estudios Empresariales IEEE
Madrid, SpainAssociate of Science - Computer Engineering Technology
Instituto Universitario De Tecnología Venezuela
Caracas Venzuela05.2003
High School Diploma -
La Salle La Colina
Caracas, Venezuela07.1994
Skills
- Customer Service
- Vehicle and Equipment Repair
- Data Backups
- Infrastructure Updates
- Microsoft Active Directory
- VPN Configurations
- Hardware Knowledge
- Configuration and Management
- Materials Take-Offs
- Performance Improvement
- Workflow Planning
- Subcontractor Relations
Certification
- MCSA: AZURE Cloud Platform
- Scrum Fundamentals
- ITIL V3
- Apple Support Profesional
- MCSA: Windows Server 2007
- CCNA Cisco System
- Cyberoam Certified Network & Security Professional CCNSP
- Vmware vSphere 4
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Senior IT Support Engineer
Trade Management Solutions - TMS
11.2022 - Current
Maintenance Worker
Lindsay Wash
12.2020 - Current
Systems and Logistics Coordinator
Alimentos Del Sur ASSA
12.2017 - 03.2020
Project Manager and Systems Consultant
Grupo SMS
10.2014 - 08.2017
Helpdesk Department Coordinator
MrHouston Data & Tech Solutions
04.2007 - 09.2014
System Administrator
Adecco
01.2006 - 11.2006
Drive Test Technician
Mertel Telecomunicaciones
07.2004 - 12.2005
Cadastral Analyst
CANTV
06.2000 - 02.2004
Master in Management And Project Management -
Instituto Europeo De Estudios Empresariales IEEE
Associate of Science - Computer Engineering Technology
Instituto Universitario De Tecnología Venezuela
High School Diploma -
La Salle La Colina
- MCSA: AZURE Cloud Platform
- Scrum Fundamentals
- ITIL V3
- Apple Support Profesional
- MCSA: Windows Server 2007
- CCNA Cisco System
- Cyberoam Certified Network & Security Professional CCNSP
- Vmware vSphere 4
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