JOSUÉ VARGAS
Prague,Czech Republic
Summary
Dynamic and results-oriented Team Manager with over 12 years of expertise in HR operations, workforce management, and project leadership. Proven ability to cultivate high-performance teams and implement structured operational processes while effectively guiding cross-functional teams across diverse regions, including Costa Rica, the US, India, APAC, and EMEA. Proficient in strategic workforce planning, forecasting, data analysis, staffing, scheduling, and reporting, with a strong focus on enhancing organizational efficiency. Committed to driving continuous improvement initiatives and optimizing recruitment strategies to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Operations & Staffing Manager
Merck Technologies s.r.o.
Prague, Czech Republic
06.2022 - Current
- Lead workforce strategy and operational planning across Manufacturing and Health & Life Science portfolios, improving service delivery and cost efficiency
- Partner with executive leadership to drive measurable improvements in turnover, profitability, and workforce productivity
- Manage a multi-layer Data Services organization (80+ employees) including capacity planning, staffing models, and performance governance
- Implement onboarding and mentorship frameworks that accelerate employee readiness and retention
- Design automated workforce reporting systems to increase operational visibility and executive decision-making
- Standardize staffing processes, strengthening governance and long-term workforce sustainability
Project Manager, HR New Site Launch
Amazon Czech Republic Services
Prague, Czech Republic
04.2021 - 03.2022
- Directed HR launch strategy for seven EMEA sites, ensuring operational readiness, compliance, and workforce scalability
- Built standardized onboarding and hiring frameworks supporting rapid organizational growth
- Led transformation initiatives to formalize HR processes, documentation, and communication structures
- Designed compliance-driven employee onboarding programs aligned with global HR standards
- Developed executive reporting dashboards measuring hiring performance, onboarding effectiveness, and training outcomes
- Delivered workforce insights that informed leadership decision-making during high-growth expansion
HR Workforce Manager, WFM Team
Amazon Czech Republic Services
Prague, Czech Republic
12.2018 - 04.2021
- Managed recruitment, leadership, and development initiatives for a high-performing workforce management team, comprising specialists, planners, and analysts across multiple sites.
- Facilitated strategic communication cadences to keep stakeholders informed on performance metrics, budgets, and KPIs, directly impacting key business decisions.
- Identified areas for operational improvement and service efficiency, implementing innovative solutions to enhance efficiency leading to measurable service improvements in metrics like occupancy (increased of 53%) and utilization (increase of 136%)
- Partnered with regional WFM strategy and forecasting teams to plan for volume impacts and drive staffing recommendations through consolidated data analysis, expanding forecast services from 3 to 8 EMEA countries.
- Directed service catalog management and optimization for 30 global services, implementing a schedule management tool to enhance operational efficiency and oversee over 800 regional schedules.
HR Workforce Sr Analyst, WFM Team
Amazon Support Services, San José
San José, Costa Rica
12.2012 - 12.2018
- Developed and oversaw workforce management team framework during site ramp-up to enhance forecasting accuracy for staffing and scheduling needs.
- Directed comprehensive workforce management analyst program, encompassing training and productivity oversight.
- Executed workforce forecasting, scheduling, and load balancing to enhance service quality and operational efficiency.
- Delivered comprehensive narratives and in-depth analyses for business review meetings.
- Championed strategic initiatives across five international markets to ensure alignment with global workforce strategies.
Education
BBA - Business Administration
Tecnologico De Costa Rica (TEC)
Cartago, CR01-2012
Licenciatura - Marketing
Tecnologico De Costa Rica (TEC)
Cartago, CR01-2013
Skills
- Workforce Planning & Optimization
- HR Operations Management
- Business Growth Strategy
- Data Analysis, Reporting & Workforce Analytics
- KPI & Performance Management
- Project & Program Management
- Change Management
- Stakeholder Engagement
- Cross-Functional Leadership
- Advanced Excel & Reporting Dashboards
- SQL & Data Tools (AWS QuickSight, Amazon Connect)
- ACD Systems & Workforce Technologies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations & Staffing Manager
Merck Technologies s.r.o.
06.2022 - Current
Project Manager, HR New Site Launch
Amazon Czech Republic Services
04.2021 - 03.2022
HR Workforce Manager, WFM Team
Amazon Czech Republic Services
12.2018 - 04.2021
HR Workforce Sr Analyst, WFM Team
Amazon Support Services, San José
12.2012 - 12.2018
BBA - Business Administration
Tecnologico De Costa Rica (TEC)
Licenciatura - Marketing
Tecnologico De Costa Rica (TEC)