Lauren Gassmann
Seattle,WA
Summary
Strategic operations leader with experience scaling multi-market logistics operations across 9 regions, overseeing 150+ employees and $50M+ in annual budget. Proven ability to build and optimize systems, drive profitability, and lead cross-functional initiatives in fast-paced environments. Delivered measurable impact including 77% EBITDA growth, 25% cost reduction, and 20% productivity gains, while improving retention and operational consistency. Brings a balance of startup agility and operational discipline, with a focus on sustainable performance, team development, and data-driven decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager of Strategic Operations
Booster Fuels
Seattle, WA
01.2026 - 05.2026
- Directed multi-site operations across 9 markets (Seattle, Portland, Sacramento, Richmond, San Jose, Van Nuys, Fontana, Tustin, San Diego), overseeing 3 Operations Managers, 12 Supervisors, and 150+ CDL drivers
- Directed management of $50M annual operating budget to optimize resource allocation and streamline operations across all regions.
- Enhanced productivity by 20% through strategic process optimization and workforce alignment.
- Analyzed and restructured budget allocations, resulting in a 25% reduction in operating costs while ensuring adherence to service and safety benchmarks.
- Enhanced market EBITDA by 77% year-over-year through implementation of strategic cost control measures.
- Facilitated cross-departmental projects that successfully introduced new revenue channels for the company.
- Enhanced operational efficiency of CDL academy to deliver $1.9 million in cost reductions.
- Increased employee retention by 38% through leadership development and operational consistency
- Analyzed and refined scheduling practices and route management, achieving an 8% reduction in overtime costs.
- Developed and implemented training programs for new team members, enhancing service quality.
- Managed daily operations to ensure efficient fuel delivery and customer satisfaction.
Senior Operations Manager
Booster Fuels
Seattle, WA
08.2022 - 01.2026
- Led regional operations across multiple markets, overseeing 5+ supervisors and 60+ service professionals, managing hiring, training, scheduling, and performance management
- Built and developed frontline leadership, improving productivity, safety, and service KPI attainment across high-volume operations
- Executed operational plans supporting 200–400+ daily fuel deliveries, ensuring alignment with production targets, quality standards, and customer SLAs
- Leveraged data from Tableau and Geotab to identify performance trends and implement process improvements, driving efficiency gains and cost control initiatives
- Designed and implemented a standardized audit program and tools, enabling consistent performance tracking, strengthening accountability, and improving operational consistency across multiple markets
- Partnered with legal and safety teams to ensure full compliance with OSHA and regulatory standards, supporting safe, incident-free operations
- Drove workforce planning and scheduling strategies to optimize coverage, reduce inefficiencies, and support operational scalability
- Conducted performance reviews and coaching for supervisors, improving team effectiveness and reinforcing accountability at all levels
- Contributed to strategic planning and forecasting, providing operational insights that supported scaling efforts and performance optimization
Central Dispatcher
Booster Fuels
Dallas, TX
08.2019 - 08.2022
- Build 80-90 routes per night for 8 different markets across the county.
- Communicate with drivers and build relationships with customers to ensure timely fuel delivery.
- Implemented process improvements that enhanced overall workflow and service reliability.
- Collaborated with cross-functional teams to address customer inquiries and service issues promptly.
- Developed training materials that improved team understanding of safety protocols and compliance standards.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
Logistic Specialist
Amazon
Coppell, TX
11.2016 - 07.2019
- Coordinated daily operations across multiple shipping carriers and fulfillment teams, ensuring compliance with shipping requirements and reducing yard delays
- Partnered cross-functionally with fulfillment, transportation, and carrier teams to support on-time arrival/departure of trailers, contributing to high on-time performance and zero-defect shipment goals
- Monitored and tracked high-volume inbound and outbound loads using GPS systems, proactively identifying delays and improving real-time visibility across operations
- Managed dispatch coordination for 70,000+ customer packages, ensuring efficient routing and timely delivery through national logistics partners
- Compiled and analyzed operational data into nightly network reports, supporting performance tracking and leadership decision-making across the Amazon network
- Identified process inefficiencies and supported continuous improvement efforts, contributing to increased throughput and reduced operational delays
Education
Bachelor of Science - Business Management
Kansas State University
Manhattan, Kansas05-2015
Skills
- Multi-Site Operations Management
- P&L / Budget Management
- Workforce Planning & Optimization
- Team Leadership & Development
- Performance Management (KPIs, OKRs)
- Operational Strategy & Execution
- Process Improvement (Six Sigma)
- Change Management
- Cost Reduction & Efficiency Optimization
- Revenue Growth Initiatives
- Data-Driven Decision Making
- Continuous Improvement
Accomplishments
Top Women to Watch (2024) — Women In Trucking Association
Certification
Six Sigma Green Belt Certification
Technical Skills
Geotab • NetSuite • Tableau • Jira Service Management • HubSpot • Fleetio • Google Workspace • Trello • Zendesk • Slack
Timeline
General Manager of Strategic Operations
Booster Fuels
01.2026 - 05.2026
Senior Operations Manager
Booster Fuels
08.2022 - 01.2026
Central Dispatcher
Booster Fuels
08.2019 - 08.2022
Logistic Specialist
Amazon
11.2016 - 07.2019
Bachelor of Science - Business Management
Kansas State University