Josua Flores
St. Cloud,FL
Summary
Results-oriented leader with a background in team management and operational oversight. Known for driving high standards in customer service and ensuring safety compliance, ready to leverage expertise to enhance organizational effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tow Lead
Menzies Aviation
Orlando, Florida
12.2021 - 02.2026
- Led and motivated team to achieve high standards in customer service delivery.
- Ensured complete safety oversight, maintaining a secure environment for the team and customers.
- Managed resources and time effectively to support operational goals.
- Communication: Effectively communicate with team members and stakeholders.
- Attention to detail: Ensuring all paperwork is completed accurately and on time.
- Interpersonal skills: Building strong relationships with colleagues and customers.
- Knowledge: Understanding ground handling operations, aviation security, and safety practices.
- Flexibility: Adapting to changing demands and working variable shifts.
- Physical stamina: Working outdoors in all weather conditions.
- Repositioned aircraft safely for maintenance.
- Operate heavy equipment: Super Tug, Pushback tractors and Tugs.
Cast Member
Disney
Orlando, florida
08.2018 - 12.2021
- Assisted customers with inquiries, delivering exceptional service to enhance guest experiences.
- Collaborating with team members to maintain high service standards and enhance guest satisfaction.
- Effectively communicating with guests and team members to ensure smooth operations.
- Maintained cleanliness and organization of entertainment environment, ensuring a welcoming atmosphere for guests.
- Inspected tickets before admission was granted to verify authenticity.
- Followed safety guidelines to ensure a secure environment for guests.
- Adapted to various roles and scenarios, supporting team flexibility and responsiveness to guest needs.
- Understanding and conveying a range of emotions to foster empathy and build connections with guests.
Warehouse Worker
Peace River Citrus
Bartow, Florida
03.2016 - 07.2018
- Skilled in operating forklifts, pallet jacks, and other material handling equipment safely and efficiently.
- Loaded and unloaded citrus products from delivery trucks daily.
- Experienced in selecting and packing items for shipment, ensuring accuracy and efficiency.
- Tracked stock levels and managed inventory records to ensure accurate order fulfillment.
- Strong focus on quality control and ensuring that products meet safety and quality standards before shipping.
- Identified issues and implemented effective solutions to enhance warehouse operations.
- Managed time effectively to meet deadlines and sustain productivity in a fast-paced environment.
- Ability to work collaboratively with team members to achieve operational goals and maintain a positive work environment.
- Ensured safety protocols were followed at all times while operating machinery.
Education
High School Diploma -
Juan J Osuna
Caguas Puerto Rico05-2008
Skills
- Multitasking
- Decision-making
- Teamwork and collaboration
- Relationship building
- Time management
- Problem solving
- Team leadership
- Adaptability
- Effective communication
- Customer service
Languages
Spanish
Full Professional
English
Professional
Certification
Forklift certified by Liftoff Certifications
Timeline
Tow Lead
Menzies Aviation
12.2021 - 02.2026
Cast Member
Disney
08.2018 - 12.2021
Warehouse Worker
Peace River Citrus
03.2016 - 07.2018
High School Diploma -
Juan J Osuna