Josue Acosta
Miami,FL
Summary
Energetic and dynamic performance-driven professional recognized for driving operational efficiency and revenue growth through data-driven insights. Enjoy working in fast-paced environments where collaboration, problem-solving, and continuous improvement are valued. Experienced in leveraging reporting tools, market analysis, and operational insights to support strategic initiatives and enhance customer engagement across teams. Recognized for a hands-on leadership style, strong work ethic, and ability to build positive relationships while driving results.
Overview
18
18
years of professional experience
Work History
Revenue Performance Specialist
Kaseya Center - Miami Heat
Miami, FL
01.2018 - Current
- Conducted in-depth market analysis to identify behavioral trends, purchasing patterns, and seasonal demand correlations, supporting strategic initiatives and optimizing resource allocation.
- Analyzed engagement trends, premium offering performance, and operational metrics using Excel-based reporting, contributing to service improvements and revenue growth initiatives.
- Utilized Power BI reporting tools to monitor website traffic, customer activity, and business pipeline performance within the Miami market.
- Collaborated cross-functionally with operations and leadership teams to enhance reporting processes, cleanse and organize data, and streamline workflows, improving visibility into business performance metrics.
- Contributed to consistent quarter-over-quarter growth through client engagement analysis, KPI tracking, and reporting support, generating insights that helped drive better business decisions.
Operations Manager
Fontainebleau Hotel
Miami, FL
01.2010 - 01.2021
- Collaborated with cross-functional teams to improve reporting processes, cleanse internal data, and streamline workflows, reducing manual efforts and improving visibility into operational performance.
- Oversaw daily operations across high-volume business units, ensuring operational efficiency, service quality, and consistent customer experience standards.
- Worked with stakeholders to develop operational roadmaps and measure KPIs to support cost-efficient processes and operational improvements.
- Analyzed regional market trends, customer activity, and business performance data across the Miami market to identify new business opportunities and support operational growth initiatives.
Client Operations Analyst
Willdel Investment
Miami, FL
01.2008 - 01.2011
- Played a key role in preparing and conducting executive presentations, effectively translating operational and client needs into actionable insights.
- Built and maintained Power BI dashboards that provided real-time visibility into insights, supporting data-driven decision-making across teams.
- Assisted with sales outreach and client relationship initiatives through cold calling, pipeline tracking, and customer engagement monitoring to support business growth efforts.
Education
Bachelor of Science - Biology & Analytics
University of Florida
GainesvilleAssociate of Arts -
Miami-Dade College
MiamiHigh School Diploma -
Southwest Miami Senior High School
MiamiSkills
- Microsoft Excel
- Power BI
- Data Visualization
- Market Research
- Performance Analysis
- Problem-Solving
- Teamwork
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Revenue Performance Specialist
Kaseya Center - Miami Heat
01.2018 - Current
Operations Manager
Fontainebleau Hotel
01.2010 - 01.2021
Client Operations Analyst
Willdel Investment
01.2008 - 01.2011
Bachelor of Science - Biology & Analytics
University of Florida
Associate of Arts -
Miami-Dade College
High School Diploma -
Southwest Miami Senior High School