Natalie Villarreal
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Patient Revenue Cycle Specialist/Remote
HCMAR
06.2023 - 10.2024
- Set up payment arrangements for patients
- Processed payments
- Updating demographics and payment information in EMR
- Escalating calls to proper department's upon request
- Ensuring HIPPA compliance
- Make daily reports of patient accounts
- Interpret EOB'S and ins claims
- Explaining coverage to patients
- Articulate options to patients /guarantors around payment plans, financial assistance, and additional third-party options by primary insurer
- Submitted claims to secondary insurance
- Filling out documentation required for billing
- Answer patients questions regarding copays, deductibles, write-offs
Registrar/Remote
Parallon/HCA
09.2021 - 05.2023
- Greeting patients
- Verify patients’ insurance
- Collecting copayments, deductibles and coinsurance
- Ensuring Compliance with HIPPA
- Updating demographics
- Contact nurses’ station for emergency medical needs
- Request for interpreter if needed
- Answer any questions or concerns patients may have
- Ensure each chart is completed accurately
- Push patient accounts that are unable to register
Patient Registration/Medical Records
Advance Diagnostics-Patient Registration/AD Hospital East
11.2018 - 08.2021
- Validating Medical Release forms
- Electronically transmitting medical records
- Assembles medical record folder in proper order through Athena Clinical
- Patient continuance of care
- Contacting attorney offices regarding patients medical records
- Ensuring Compliance with HIPPA
- Managing filing and record keeping
- Assembling medical records upon request
- Scanning/Faxing/Emailing medical records
- Make Daily reports of patients accounts
- Verifying Insurance
- Answering Phones
- Checking patients in and out
- Scheduling appointments for MRI, CT, RAYS and ultrasound
Office Assistant/Receptionist
Gerald Busch Psychiatry/Behavioral Health
10.2011 - 05.2018
- Data Entry
- Scheduling and Verifying appointments
- Scanning charts into EMR files
- Medical Records
- Entering chief complaints and progress notes electronically
- Verifying Insurance
- Updating demographics
- Audit charts
- Calling in prescriptions
- Calling patients with lab results
- Drug Screens
- Pre-Authorizations for medications and insurance purposes
- Assist the doctor with translation
- Answering Phones
- Greeting patients
- Escribe Medications
- Collecting Coinsurance and deductible payment
Education
Diploma - Medical
Everest Institute
Houston, TXHigh School Diploma -
Christian Academy
Houston, TX12.2005
Skills
- Bilingual
- Customer Service
- Microsoft Office
- Scheduling
- Receptionist
- Microsoft
- Microsoft Excel
- Athena
- Epic
- Meditech
- Medisoft
- Escribe
- Cure MD
- E Clinicals
- One Source
- Revenue Cycle
- E Care
- Avaya
- Five 9
- Ring Central
- Call Center
- ICD-10
- ICD-9
- CPT
- Medical Terminology
- Medica Records
- Medical Scheduling
- Insurance Verification
- Phone Etiquette
- Multi-Line Phone Systems
- HIPPA
- Microsoft Outlook
- Medicare
- Medicaid
- Behavioral Health
- Podiatry
- Family Medicine
- Pediatric
- Oncology
- Scheduling surgery
- Appointment’s
- Follow ups
- Medical Records
- Billing
- Front and Back Office
- Xray’s
- Radiology Scheduling
- Claims review
- HIPAA compliance
Timeline
Patient Revenue Cycle Specialist/Remote
HCMAR
06.2023 - 10.2024
Registrar/Remote
Parallon/HCA
09.2021 - 05.2023
Patient Registration/Medical Records
Advance Diagnostics-Patient Registration/AD Hospital East
11.2018 - 08.2021
Office Assistant/Receptionist
Gerald Busch Psychiatry/Behavioral Health
10.2011 - 05.2018
High School Diploma -
Christian Academy
Diploma - Medical
Everest Institute
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