Josue Baky
Bronx,NY
Summary
Experienced customer service professional equipped to deliver outstanding results. Skilled in operations, risk assessment, policy management, and client relations, ensuring optimal coverage solutions. Strong team collaborator with focus on adaptability and effective communication. Known for reliability and achieving targets in dynamic environments. Ability to fluently communicate in English and French.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Globe Life/National Income
Long Island City, NY
11.2023 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Sales Agent
Symmetry Group
New York, United States
07.2022 - Current
- Tailored insurance policies for each consumer, often covering several risks
- Sold insurance policies to organizations and people.
- Communicated with customer by assisting them in their application
Prep Cook
Le Pain Quotidian
New York, NY
08.2023 - 12.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Delivery Specialist
Uber
New York, United States
10.2017 - 12.2019
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Education
Bachelor's - Business
Bridges Christian College
07.2022
Bachelor Of Science -
Universite Polytechnic Of Bobo Dioulasso
09.2017
Skills
- Technical Support
- Driven
- Proactive team player
- Bilingual Communication
- Communicative
- Reliable
- Detail-Oriented
- Professional Attitude
- Independent
- Problem Identification
- Customer Service
Certification
- Certified Drone Pilot, 2020
- Certified Insurance Agent, 2022
- Licensed TLC Driver, 2023
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Insurance Broker
Globe Life/National Income
11.2023 - Current
Prep Cook
Le Pain Quotidian
08.2023 - 12.2023
Insurance Sales Agent
Symmetry Group
07.2022 - Current
Delivery Specialist
Uber
10.2017 - 12.2019
Bachelor Of Science -
Universite Polytechnic Of Bobo Dioulasso
Bachelor's - Business
Bridges Christian College