Josue Caraballo Cruz
Philadelphia,PA
Summary
Dynamic hospitality professional with extensive experience at Hilton properties, excelling in staff training and quality assurance. Proven track record in enhancing guest satisfaction through effective communication and meticulous room inspections. Skilled in maintenance coordination and inventory control, driving operational efficiency and fostering a positive team environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Housekeeping Supervisor
Embassy Suites by Hilton
Wayne, Pennsylvania
01.2026 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected rooms for cleanliness, readiness, and Hilton brand standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Reported maintenance concerns and followed up on room repairs.
Assistant Housekeeping Manager
Doubletree By Hilton
Plymouth Meeting, Pennsylvania
08.2024 - 11.2025
- Guided housekeeping staff in maintaining DoubleTree by Hilton cleanliness standards.
- Trained room attendants on guest room and public area procedures.
- Addressed guest requests and resolved housekeeping issues to enhance guest satisfaction.
- Scheduled housekeeping assignments and adjusted coverage for daily demand.
- Assessed room readiness and evaluated service quality across guest floors.
- Supported room inspections and coordinated release status with the front desk and maintenance teams.
Assistant General Manager
Hilton Garden Inn
Ft Washington, PA
02.2024 - 07.2024
- Coordinated logistics for hotel re-opening after 3-year closure, ensuring smooth transition and operational readiness.
- Enhanced customer satisfaction by promptly addressing and resolving concerns, fostering positive guest relationships.
- Covered staff shortages across front desk, maintenance, and housekeeping, maintaining service continuity and guest experience.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
Assistant General Manager
Hampton Inn
Philadelphia, PA
12.2022 - 02.2024
- Developed and implemented operational procedures that streamlined daily tasks and supported team efficiency
- Oversaw inventory management processes to maintain stock levels and reduce waste, ensuring optimal resource utilization
- Analyzed customer feedback data to identify improvement areas, developing targeted solutions that enhanced customer satisfaction
Engineer
Hampton Inn
Philadelphia, PA
09.2021 - 12.2022
- Troubleshot equipment breakdowns and conducted preventative maintenance to ensure operational reliability
- Applied problem-solving skills to resolve issues with minimal supervision
- Operated hand and power tools for timely repairs
Front Office Supervisor
Hilton Garden Inn
Ft Washington, PA
05.2021 - 09.2021
- Cultivated relationships with repeat customers through personalized service and attention to detail
- Fostered teamwork among front office staff to promote positive work environment
- Trained new front office staff, ensuring through understanding of hotel policies and procedures
Housekeeper/Houseman
Hilton Garden Inn
Ft Washington, PA
06.2021 - 05.2021
- Maintained clean and organized guest rooms and public areas, contributing to overall guest satisfaction and comfort
- Restocked housekeeping supplies and linens, ensuring availability for efficient room turnover
- Provided friendly customer service, promptly addressing guest needs and concerns to enhance their experience
- Collected and sorted trash and recyclables daily to maintain cleanliness and prevent waste accumulation
Skills
- Room inspections
- Brand standards
- Housekeeping operations
- Quality assurance
- Guest satisfaction
- Staff training
- Staff scheduling
- Budget management
- Supplies management
- Front desk coordination
- Team leadership
- Effective communication
- Employee evaluations
- Software proficiency
Certification
RAMP, First Aid and CPR
SKILLS
Languages: Fluent in English and Spanish
Timeline
Housekeeping Supervisor
Embassy Suites by Hilton
01.2026 - Current
Assistant Housekeeping Manager
Doubletree By Hilton
08.2024 - 11.2025
Assistant General Manager
Hilton Garden Inn
02.2024 - 07.2024
Assistant General Manager
Hampton Inn
12.2022 - 02.2024
Engineer
Hampton Inn
09.2021 - 12.2022
Housekeeper/Houseman
Hilton Garden Inn
06.2021 - 05.2021
Front Office Supervisor
Hilton Garden Inn
05.2021 - 09.2021