Josue Chavez
Miami,Florida
Summary
Experienced Human Resources Training and Engagement Manager with over 3 years of expertise in strategizing and overseeing extensive training initiatives and employee engagement programs. Demonstrated ability to deliver effective training in high-pressure environments, resulting in measurable success. Diverse range of skills including compliance and customer service training, project management, and HR communication.
Overview
7
7
years of professional experience
Work History
Training and Engagement Manager
Fontainebleau Miami Beach
01.2021 - Current
- Responsible for managing and implementing training and employee engagement programs for a workforce of 1, 800 employees.
- Experienced in creating and delivering instructor-led trainings such as New Hire Orientation, Annual Orientation, Compliance and Customer Service Training for the property.
Successfully managed 15+ training programs in 2023 with 5,000 program participants. - Grew employee engagement by 40% by developing an employee newsletter for the property.
Manages LMS; online course creation, communication, enrollment, etc. - Partners with Director of Training and Engagement in creating and managing Leadership Development programs.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Negotiated vendor contracts for external training services, maximizing cost-efficiency while maintaining quality standards in program delivery.
Training and Engagement Specialist
Fontainebleau Miami Beach
08.2021 - 01.2022
- Supported the Director of Training and the Director of Engagement in the implementation and management of training, recognition, and engagement programs for 1,200 employees across 50 different departments.
- Managed training logistics such as scheduling, class room set up and participant enrollment.
Assistant Store Manager
JCrew Inc
02.2018 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed talent acquisition processes for 40+ part-time and seasonal hires. Maintenance of job postings, scheduling interviews and managing background checks.
- Conducted orientation and onboarding of new employees.
- Managed monthly associate training to follow the company's policies and culture.
Education
Master of Science in Human Resources Management -
FLORIDA INTERNATIONAL UNIVERSITY
05.2022
Bachelor of Communications - Advertising -
FLORIDA INTERNATIONAL UNIVERSITY
05.2018
Skills
- Adobe Express / Photoshop
- Canva
- Customer Service Training
- Event Planning
- Instructional Design
- Microsoft Office Suite
- Public Speaking
- Tracking and Reporting Metrics
- Coaching and Mentoring
- Exceptional communicator
- New hire on-boarding
- New Employee Training
- Project Management
- Course design
- HR policies and procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Training and Engagement Specialist
Fontainebleau Miami Beach
08.2021 - 01.2022
Training and Engagement Manager
Fontainebleau Miami Beach
01.2021 - Current
Assistant Store Manager
JCrew Inc
02.2018 - 08.2021
Master of Science in Human Resources Management -
FLORIDA INTERNATIONAL UNIVERSITY
Bachelor of Communications - Advertising -
FLORIDA INTERNATIONAL UNIVERSITY
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