JOSUE ESPINOZA
Dallas,TX
Summary
Dynamic leader with expertise in enhancing customer satisfaction and streamlining operations. Excelled in workforce management and problem-solving, leading to increased productivity and improved service quality. Skilled in customer relations and adept at developing training materials to ensure team consistency and efficiency. Ambitious to continually learn new skills and excel to the best of capability.
Overview
3
3
years of professional experience
Work History
Sales Fitness Consultant
Fitness Connection
11.2024 - Current
- Mentored new Fitness members, providing guidance on best practices and gym policies to ensure consistent quality of service.
- Established strong relationships with prospects and members, resulting in numerous referrals and long-term loyalty to the gym facility.
- Driving membership growth by engaging with potential and existing members, providing excellent customer service, and achieving sales targets.
- Conduct engaging facility tours, present membership options, setting up appointments and address inquiries from potential and current members.
Customer Service Assistant Supervisor
El Rancho Supermercado
09.2022 - 11.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Created an efficient system for customer inquiries, enabling quicker response times and improved service quality.
- Mentored junior staff, resulting in increased productivity.
- Used a system to manage transactions and ensured that the store closed the day without any money shortage.
Education
No Degree - Engineering
Dallas College
Dallas, TX05-2026
Skills
- Call center experience
- Customer Relations
- Decision-Making
- Workforce Management
- Customer Service
- Problem-Solving
- Managerial skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Fitness Consultant
Fitness Connection
11.2024 - Current
Customer Service Assistant Supervisor
El Rancho Supermercado
09.2022 - 11.2024
No Degree - Engineering
Dallas College
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