JOSUE ESPINOZA
Dallas,TX
Summary
A dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at El Rancho Supermercado. Excelled in workforce management and problem-solving, leading to increased productivity and improved service quality. Skilled in customer relations and adept at developing training materials, ensuring team consistency and efficiency. Ambitious to always learn new skills and pursue them to the best of my capability.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant Supervisor
El Rancho Supermercado
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Created an efficient system for customer inquiries, enabling quicker response times and improved service quality.
- Mentored junior staff, resulting in increased productivity.
- Used a system to manage transactions and ensured that the store closed the day without any money shortage.
Education
No Degree - Engineering
Dallas College
Dallas, TX05-2026
Skills
- Call center experience
- Customer Relations
- Decision-Making
- Workforce Management
- Customer Service
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Assistant Supervisor
El Rancho Supermercado
09.2022 - Current
No Degree - Engineering
Dallas College
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