Josue Figueroa
Florida League Of Cities
Kissimmee,FL
1
Certification
6
years of professional experience
Dedicated IT professional with a strong passion for technology and
continuous learning. With a solid background in computer systems,
network administration, and software troubleshooting, I thrive in
dynamic environments, solving complex challenges, and delivering
efficient, reliable solutions.
Work History
Technical Support Specialist
3 Years 1 Month- Administer Microsoft Entra ID groups, memberships, and access
changes to support secure identity and access management across the organization. - Administer and support security platforms, including KnowBe4,
ThreatLocker, ThreatDown, and Forcepoint, to strengthen endpoint
protection, phishing awareness, and access control initiatives. - Manage SharePoint, Teams, and Microsoft 365 permission management by applying least-privilege access and supporting secure collaboration across departments.
- Resolve complex endpoint, application, and network connectivity issues across Windows devices, Microsoft 365 services, printers, VPN access, and internal business applications.
Computer Technician
2 Years- Supported day-to-day IT operations for a school environment with
approximately 1,200 laptops, providing technical support, device
upkeep, and troubleshooting to help maintain reliable technology
across campus. - Worked with Active Directory, SCCM, and Intune to
support user accounts, device management, software deployment, and general endpoint administration. - Conducted training sessions for staff on new software tools and best practices.
Student Technology Support Staff
11 Months- Provided technological support to teachers and staff, enhancing classroom operations and student engagement district-wide.
- Assisted in maintaining accurate asset records using district-approved software systems.
Education
Bachelor of Science - Information Technology
Skills
User account management
Software deployment
Technical support
Incident resolution
Remote support
Hardware installation
Asset management
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA ITF+
- Microsoft Certified: Azure Fundamentals
- ITIL V4 Foundation
- AWS Certified Cloud Practitioner
Timeline
Technical Support Specialist
Florida League Of Cities
07.2023 - CurrentRead More
Computer Technician
Osceola County School District
07.2021 - 07.2023Read More
Student Technology Support Staff
Osceola County School District
08.2020 - 07.2021Read More
Western Governors University
Bachelor of Science from Information Technology
Read More