Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josue Hernandez

Houston,Texas

Summary

Experienced professional with a diverse background in sales, management, and customer service. Demonstrated expertise in developing and leading teams, creating effective business strategies, and delivering exceptional customer experiences. Skilled in increasing revenue and profitability through innovative marketing techniques. Fluent in Spanish. Committed to driving success and growth in any industry.

Overview

9
9
years of professional experience

Work History

Retail Store Manager

AT&T
Houston, Texas
08.2019 - Current
  • Motivate sales team to meet sales objectives by training and mentoring staff
  • Create business strategies to attract new customers and enhance profitability
  • Respond to customer complaints and concerns in a professional manner
  • Prepare detailed reports on buying trends, customer requirements, and profits

District Manager

2020 Companies/Reliant Energy
Houston, Texas
09.2017 - 01.2020
  • Managed sales operations in assigned district to achieve revenue goals
  • Coordinated with senior management to grow market share and improve customer experience
  • Cultivated a strong team of committed branch managers that maintained profit margins and implemented business plans
  • Applied innovative approaches to stay updated with competition

Sales Manager

Star Autoplex
Houston, Texas
01.2017 - 09.2017
  • Oversaw all activities occurring in the vehicle showroom.
  • Set sales goals, tracked progress, and led team to achieve and exceed quotas.
  • Forecasted sales for upcoming months and quarters and compiled necessary reports for owners.
  • Coached salespeople on best practices for closing more vehicle deals and provided advice and guidance to improve sales performance.

Financial Sales Advisor

BBVA Compass
Houston, Texas
04.2016 - 01.2017
  • Provided personal financial counseling, assisted with lending services, and built relationships with existing customers to sustain high satisfaction ratings
  • Coached team members to develop sales opportunities and meet customer service and sales goals
  • Cross-sold bank products and services to increase sales and revenues
  • Developed strong rapport with branch managers and provided support at local branches during staffing shortages

Customer Resolutions/ Compliance Team Lead

Just Energy
Houston, Texas
04.2014 - 04.2016
  • Managed workflow to meet or exceed quality service goals
  • Cross-trained and backed up other customer service managers
  • Identified individual development needs with appropriate training
  • Trained staff on operating procedures and company services

Education

High School Diploma -

Alief Taylor High School
Houston, TX
05.2010

Skills

  • CRM
  • SAP
  • RQ4
  • OPUS
  • ISigma
  • Salesforce
  • Microsoft Office

Timeline

Retail Store Manager

AT&T
08.2019 - Current

District Manager

2020 Companies/Reliant Energy
09.2017 - 01.2020

Sales Manager

Star Autoplex
01.2017 - 09.2017

Financial Sales Advisor

BBVA Compass
04.2016 - 01.2017

Customer Resolutions/ Compliance Team Lead

Just Energy
04.2014 - 04.2016

High School Diploma -

Alief Taylor High School
Josue Hernandez