Stephanie Lastinger
Stone Mountain,GA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Downtown Locker Room
Smyrna , GA
2022.01 - 2024.07
- Established weekly and monthly goals for sales staff to achieve desired results.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed customer complaints effectively, ensuring swift resolutions and maintaining strong customer satisfaction.
- Organized merchandise displays according to seasonal promotions or special events.
- Taught junior employees proactive strategies to meet operational and sales goals.
Remote Customer Service Specialist
State Farm Insurance Inc
Dunwoody , GA
2019.11 - 2022.03
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Performed data entry into various computer systems accurately and efficiently.
- Processed customer payments, issued refunds, and updated billing records accordingly.
- Attended training and educational seminars to enhance knowledge and credentials.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
Remote Data Entry Specialist
Baker Transportation Group LLC
Atlanta , GA
2017.05 - 2019.11
- Assisted clients with transportation service queries.
- Recorded numerical and alphanumerical data accurately into databases through efficient data entry tasks.
- Successfully resolved problems related to data entry errors.
- Facilitated communication between dispatchers, drivers, and supervisors to address operational changes or updates.
- Utilized collected data to improve efficiency of future routes.
- Ensured prompt and accurate payment of vendor invoices.
Education
Property & Casualty Insurance Adjuster License -
State Farm Express
2019-11
High School Diploma -
Ronald E. McNair High School
Atlanta,GA2017-05
Skills
- Word Processing
- Leadership
- Database Maintenance
- Data auditing
- Excel expertise
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- CRM Software
Timeline
Retail Store Manager
Downtown Locker Room
2022.01 - 2024.07
Remote Customer Service Specialist
State Farm Insurance Inc
2019.11 - 2022.03
Remote Data Entry Specialist
Baker Transportation Group LLC
2017.05 - 2019.11
Property & Casualty Insurance Adjuster License -
State Farm Express
High School Diploma -
Ronald E. McNair High School
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