Stephanie Lastinger
Stone Mountain,GA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Downtown Locker Room
Smyrna, GA
01.2022 - 07.2024
- Established weekly and monthly goals for sales staff to achieve desired results.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed customer complaints effectively, ensuring swift resolutions and maintaining strong customer satisfaction.
- Organized merchandise displays according to seasonal promotions or special events.
- Taught junior employees proactive strategies to meet operational and sales goals.
Remote Customer Service Specialist
State Farm Insurance Inc
Dunwoody, GA
11.2019 - 03.2022
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Performed data entry into various computer systems accurately and efficiently.
- Processed customer payments, issued refunds, and updated billing records accordingly.
- Attended training and educational seminars to enhance knowledge and credentials.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
Remote Data Entry Specialist
Baker Transportation Group LLC
Atlanta, GA
05.2017 - 11.2019
- Assisted clients with transportation service queries.
- Recorded numerical and alphanumerical data accurately into databases through efficient data entry tasks.
- Successfully resolved problems related to data entry errors.
- Facilitated communication between dispatchers, drivers, and supervisors to address operational changes or updates.
- Utilized collected data to improve efficiency of future routes.
- Ensured prompt and accurate payment of vendor invoices.
Education
Property & Casualty Insurance Adjuster License -
State Farm Express
11-2019
High School Diploma -
Ronald E. McNair High School
Atlanta,GA05-2017
Skills
- Word Processing
- Leadership
- Database Maintenance
- Data auditing
- Excel expertise
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- CRM Software
Timeline
Retail Store Manager
Downtown Locker Room
01.2022 - 07.2024
Remote Customer Service Specialist
State Farm Insurance Inc
11.2019 - 03.2022
Remote Data Entry Specialist
Baker Transportation Group LLC
05.2017 - 11.2019
Property & Casualty Insurance Adjuster License -
State Farm Express
High School Diploma -
Ronald E. McNair High School
Similar Profiles
Karis NewellKaris Newell
Sales Associate at Downtown Locker Room (DTLR)Sales Associate at Downtown Locker Room (DTLR)
Diego LiceagaDiego Liceaga
Assistant Manager at Lids Locker RoomAssistant Manager at Lids Locker Room
Andrei KraevAndrei Kraev
Clothes Seller at Locker Room by LidsClothes Seller at Locker Room by Lids