Josue Hernandez

Dedicated and customer-focused professional with 4+ years of experience in customer service, sales, and inventory management. Proven ability to engage with customers, resolve inquiries, and provide tailored solutions in fast-paced environments. Bilingual in English and Spanish, with strong verbal and written communication skills. Adept at problem-solving, documentation, and organization, ensuring smooth transactions and high client satisfaction. Seeking to leverage my customer service expertise to deliver exceptional support and solutions to USAA members.

• Customer Service Appraisal

In my time with HEB, I was recognized by my employer for my customer service satisfaction with its customers. Wether it was through acknowledgement from a customer, or staff.Customer Service Appraisal

• Alamo Regional Science Fair participant and winner

I participated in the Alamo Regional Science Fair for 3 years straight. Participating in these competitions, I proved to surpass expectations and took high placements in the competitions, making it to Texas State Championships. This experience taught me how to pitch an idea and product properly to any range of people from all backgrounds. It also helped me understand the importance of structure and accountability in the workplace.

• Researching bio-degradation (Co-Leading Researcher)

I have researched the biodegradation of Atrazine using a bacterium known as Pseudomonas Putida from 2017-2020. In this project I was a co-researcher, experimental planner, and analyst. Entering this project honed my skills in presentation and analysis, further teaching me on
how to approach situations dealing with delicate situations in a precise manner.

• Attended Texas Mentoring Summit

Networked with student representatives from around Texas, the event took place at the University of Texas at San Antonio. This helped me reevaluate how I approach working with others, especially with
individuals that I've never met before.