Josue Jimenez Grajales
Linden
Summary
Looking to switch industries but with solid foundation in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex problems ,patient, empathetic, and an excellent communicator and actively listen to customer concerns, provide clear and helpful solutions, and remain calm under pressure. Proven record of using problem solving skills and technical expertise to deliver high-quality service.
Overview
3
3
years of professional experience
Work History
Automotive Technician
Firestone Auto Care
06.2025 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Automotive Technician
Honda
10.2023 - 03.2025
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Family Own Business
06.2022 - 09.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Linden High School
Linden, NJCertificate of Technical Studies - Automotive Engineering
Lincoln Technical Institute
Union, NJ11-2024
Skills
- Critical thinking
- Customer service
- Problem-solving
- Fast and efficient service worker
- Software applications
- Computer troubleshooting
- Verbal and written communication
Languages
Spanish
English
Interests
- Gym Workouts
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Electronics and Circuit Building
- Video Gaming
Timeline
Automotive Technician
Firestone Auto Care
06.2025 - Current
Automotive Technician
Honda
10.2023 - 03.2025
Customer Service Representative
Family Own Business
06.2022 - 09.2023
High School Diploma -
Linden High School
Certificate of Technical Studies - Automotive Engineering
Lincoln Technical Institute
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